Keelie Larkham
Orange,Australia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Restaurant Manager
McDonalds
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Service Coordinator-Aged Care
Australian Unity
01.2023 - 03.2025
- Assessed customer needs and developed solutions to meet needs.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Managed and coordinated service teams to achieve successful completion of service.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Prepared reports on service performance metrics and key indicators for management review.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Supported introduction of new services, conducting market research and gathering initial customer feedback.
- Ensured compliance with industry standards and regulatory requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior Lending Manager
Westpac/St George
01.2022 - 01.2023
- Delivered exceptional customer service, consistently resolving issues promptly and maintaining high levels of client satisfaction.
- Optimized underwriting guidelines, resulting in improved decision-making accuracy for loan applications.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Negotiated favourable terms with third-party vendors for outsourced services related to the lending process.
- Approved and underwrote consumer loans for lines of credit and home equity.
- Analyzed financial statements and tax returns to complete underwriting process.
- Made recommendations after completing prospects' loan analysis.
- Oversaw entire loan process to provide each client received exceptional service.
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
- Oversaw the development of new lending products, ensuring compliance with regulatory requirements while meeting customers'' needs.
- Managed risk effectively by closely monitoring loan performance and conducting thorough credit assessments.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues, and answer questions.
- Collaborated with sales teams to drive revenue growth through targeted marketing efforts focused on high-potential segments.
- Conducted regular audits of lending procedures to ensure adherence to established policies and regulations.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between departments.
- Mentored junior team members to enhance their knowledge of lending products and processes.
- Complied with established internal controls and policies.
- Managed complaints through negotiation and understanding to deliver resolutions
Business Development Manager
G&C Mutual Bank
07.2018 - 11.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
Bank Manager
Greater Bank
07.2016 - 06.2018
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
Bank Manager
Westpac Bank
05.1990 - 12.2015
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
Education
HSC -
Penrith High School
Cert Manager Assessor -
Deakin University
Bachelor Of Business -
Western Sydney University
01.2018
Cert IV Business - Training & Assessment
Deakin University
01-2008
Certificate IV-Finance -
Deakin University-Westpac Banking Corporation
01.2007
FSRA-Statement Of Attainment - PS146 Tier 2 Accreditation
Securities Institute of Australia
01.2003
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Organization and prioritization
- Complaint resolution
- Adaptable
- Performance improvement
- Regulatory compliance
- Reliable and responsible
- Problem-solving
- Critical thinking
- Collaboration and teamwork
Key Qualifications
- I have 25 years of relevant experience in the financial industry
- More than 20 years in lending across consumer and business.
- Proven record of high achievement in Sales & Service.
- Strengths include financial analysis, staff leadership, problem solving, driving superior performance, relationship building, understanding.
Timeline
Service Coordinator-Aged Care
Australian Unity
01.2023 - 03.2025
Senior Lending Manager
Westpac/St George
01.2022 - 01.2023
Business Development Manager
G&C Mutual Bank
07.2018 - 11.2022
Bank Manager
Greater Bank
07.2016 - 06.2018
Bank Manager
Westpac Bank
05.1990 - 12.2015
Cert Manager Assessor -
Deakin University
Bachelor Of Business -
Western Sydney University
Certificate IV-Finance -
Deakin University-Westpac Banking Corporation
FSRA-Statement Of Attainment - PS146 Tier 2 Accreditation
Securities Institute of Australia
Restaurant Manager
McDonalds
HSC -
Penrith High School
Cert IV Business - Training & Assessment
Deakin University
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