Keely Allen
Hillsdale,NSW
Summary
I am an experienced escalation agent with excellent communication skills and the ability to remain calm under pressure. I have a proven track record of resolving customer complaints and managing escalations to ensure customer satisfaction. I possess strong attention to detail, and I can work well in a team environment With excellent communication skills and the ability to remain calm under pressure. I have a proven track record of resolving customer complaints and managing escalations to ensure customer satisfaction. I possess a strong attention to detail, and I can work well in a team environment.
Overview
27
27
years of professional experience
Work History
Escalation Agent/Customer Service Representative
Weightwatchers
03.2016 - 03.2024
- Resolved customer escalations within the established service level agreements
- Coordinated with other departments to ensure the timely resolution of customer issues
- Collaborated with management to develop and implement new processes and procedures to enhance customer satisfaction
- Trained new team members on company policies and procedures
- Looking after Customer service accounts.
Customer Service Representative
Weightwatchers
03.2016 - 03.2024
- Assisted customers with product inquiries and complaints
- Resolved customer issues in a timely and professional manner
- Maintained customer records and updated account information
- Achieved high customer satisfaction ratings.
Wine Advisor Inbound /outbound Sales
Cellarmasters
11.2015 - 03.2016
- Answering a high volume of incoming /outgoing calls
- Place orders and actions requests efficiently and accurately
- Order build and contribute to sale revenue
- Record member activity
- Continuously building rapport with members to encourage repeat business
- Promote club membership and automatic delivery plan benefits; seek to avoid cancelations
- Process data entry orders/ updates and other requests into the database.
Hair stylist
Cilia's hair design
04.2011 - 09.2015
- Cutting, styling and coloring hair
- Promoting product sales
- Receiving calls, organizing appointments for customers
- Liaising between clients and staff
- Organizing and maintaining multiple appointments and inputting information into excel spreadsheets
- Inputting client information into database
- Creating strong relationships with clients and co-workers
- Keeping strict deadlines under pressure and working to a high standard
- Receiving payments from clients.
Salesperson
Envirosolar
01.2011 - 04.2011
- Making high volume of outbound calls to prospective customers selling solar panels
- Generate strong / successful / warm leads, close sales and arrange appointments with sales staff in the field where necessary
- Work through a high list of contacts to promote the company’s products/ services with the aim to generate new sales
- Work to a high standard
- Attend meetings to be updated on products
- Inputting client information in to excel.
Sales Agent
Virgin Vie Cosmetic
01.2003 - 03.2004
- Promoting products
- Skin care/ makeup demonstrations
- Achieving sales targets
- Placing orders and dispatching orders
- Attracting new customers
- Attend meetings/ seminars to gain new information on new products and sales
- Good customer services communication
- Listening to the customer needs to sell the correct products
- Inputting client information into system.
Customer Service Assistant/ Special Orders Department
Playmobil UK Limited
08.1997 - 01.1999
- Answering a high volume of calls daily
- Dealing with complaints
- Inputting orders into system
- Dealing with the incoming and outgoing mail
- Dispatching orders
- Filing
- Good customer service communications.
Education
VTCT LVL3 diploma -
01.2010
GCSE -
Nicholas High school
01.1994
NVQ LVL2 -
NVQ LVL2 -
Skills
- Possesses excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work well in a team environment
- Proficient in Microsoft Office and CRM software
- Strong attention to detail
- Possesses excellent time management skills
- Relationship Building
- Training and mentoring
- Team building
- Problem-Solving
Personal Information
- Date of Birth: 03/23/78
- Nationality: English
Timeline
Escalation Agent/Customer Service Representative
Weightwatchers
03.2016 - 03.2024
Customer Service Representative
Weightwatchers
03.2016 - 03.2024
Wine Advisor Inbound /outbound Sales
Cellarmasters
11.2015 - 03.2016
Hair stylist
Cilia's hair design
04.2011 - 09.2015
Salesperson
Envirosolar
01.2011 - 04.2011
Sales Agent
Virgin Vie Cosmetic
01.2003 - 03.2004
Customer Service Assistant/ Special Orders Department
Playmobil UK Limited
08.1997 - 01.1999
VTCT LVL3 diploma -
GCSE -
Nicholas High school
NVQ LVL2 -
NVQ LVL2 -
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