Keely Austin
Petrie Terrace,Australia
Summary
Young professional pursuing a Bachelor of Psychological Science, actively seeking a job aligned with future career goals. Goal is to secure a position that enhances experience, boosts confidence, and fosters independence. Proven ability to tackle challenges and deliver exceptional results. Enjoys engaging with people but also comfortable working independently. Known for reliability, honesty, and enthusiasm. Eager to learn and thrive in team-oriented and self-directed environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar and Gaming Attendant
Souths Sports Club
01.2021 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Venue Manager
City Winery Cellar Door
07.2023 - 09.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Interacted well with customers to build connections and nurture relationships.
Administration Assistant
Aussie Container Storage
01.2020 - 01.2021
- My daily role as an admin assistant consisted of assisting customers to find the right sheds or containers for rental, taking customer details and payments, entering details into online systems, moving out customers and processing bond refunds, and answering inquiry phone calls and emails
- I was responsible for communicating with our storage sites across Queensland and managing any overdue accounts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
Customer Solutions Specialist
Stellar Asia Pacific
01.2019 - 01.2020
- During my time at Stellar Asia Pacific, I was working at a call centre under a contract for My Aged Care taking inbound calls
- My role was to action non-urgent service referrals for clients and create detailed client profiles using Seibel
- I was also responsible for assisting any clients or other callers with inquiries personally or by directing them to the correct department.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
Crew Member
McDonald's
01.2017 - 01.2019
- As a crew member at McDonalds, I spent my time in the kitchen and was responsible for not only cooking meat and fries but for assembling burgers and meals, running back area by delegating tasks, keeping the kitchen, grills, fryers and back area floors clean, and practising health and food safety
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Food Service Officer
Thailicious
01.2015 - 01.2016
- At Thailicious Thai Restaurant I not only worked in store but also often worked in the food van that travelled around to different events
- I was responsible for cooking and preparing food, serving customers, taking payments, handling money, and cleaning and closing the van after events.
Education
Bachelors of Psychological Science -
Griffith University
09.2024
Years 11-12 -
Genesis Christian College
01.2018
Years 9-10 -
The Cathedral College Rockhampton
01.2016
Years Prep-8 -
Rockhampton Girls Grammar School
01.2015
Skills
- Information provision and data recording
- Proficient use of cash registers and EFTPOS machines
- Taking and making phones calls
- Customer service
- Serving food and drinks
- Food cooking and preparation
- Cash management
- Experience using commercial blenders, grills, fryers, and other cooking appliances
Personal Development
- Holiday Office Assistant/Receptionist, Healthwise Multicare Chiropractic Centre, 2018, 2019
- Holiday Worker, Hero Hair Craft, Coolangatta, 2016, 2017
References
- Tanya Webb, Manager, Souths Sports Club, 0448 188 859
- Mrs Sandra Allan, Office Manager and Director, Healthwise Multicare, 0402 426 083
- Mr Eddie Cowie, State Coordinator, State Emergency Services, 0438 976 737
Certification
Responsible Service of Gambling and Responsible Service of Alcohol
Timeline
Venue Manager
City Winery Cellar Door
07.2023 - 09.2024
Bar and Gaming Attendant
Souths Sports Club
01.2021 - Current
Administration Assistant
Aussie Container Storage
01.2020 - 01.2021
Customer Solutions Specialist
Stellar Asia Pacific
01.2019 - 01.2020
Crew Member
McDonald's
01.2017 - 01.2019
Food Service Officer
Thailicious
01.2015 - 01.2016
Bachelors of Psychological Science -
Griffith University
Years 11-12 -
Genesis Christian College
Years 9-10 -
The Cathedral College Rockhampton
Years Prep-8 -
Rockhampton Girls Grammar School
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