Keely Bailey
Maidstone,Australia
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Bartender
Medway Golf Club
02.2025 - Current
- Developed cocktail recipes and crafted unique drinks to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels for efficient service.
- Trained and mentored junior bartenders in mixing techniques and customer service standards.
- Implemented drink specials that increased patron engagement and sales during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business.
- Collaborated with kitchen staff to create pairing suggestions, improving overall dining experience.
- Ensured compliance with health and safety regulations to maintain a clean working environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Swim Instructor
Paul Sadler Swimland Braybrook
11.2023 - Current
- Developed tailored swim lesson plans to accommodate diverse skill levels and learning styles.
- Instructed students in water safety, swimming techniques, and competitive skills.
- Monitored and assessed individual progress, providing constructive feedback for improvement.
- Led group classes, fostering a positive and encouraging learning environment.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Addressed behavioural issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Guest Service Attendant
Zone Bowling
07.2023 - Current
- Party host
- Guest service attendant
- Cash handling
- Redemption (scanning of prizes and merchandise)
- Restocking merchandise around venue and in gift/prize store
- Food and drink catering.
- Children, and adult customer care
- Customer, and guest always come first
- Strive to make the guest/customer happy always.
Coach
FCGC Gymnastics
05.2021 - 08.2023
- Assistant coaching- I help the head coach by correcting form, and shape as well as assistant supervisor.
- Student coaching- Finished a leadership course, and an online course to become a coach
- Coach- run my own classes coaching ages 3-15 years old.
Crew member
McDonalds
01.2022 - 01.2023
- Food preparation
- Customer service
- Cash handling
Junior Lifeguard
MAC
01.2017 - 04.2020
- I learnt safety instructions- including first aid, cpr, DRS ABCD, and basic lifeguarding skills.
Education
Bachelor - Criminology And Psychology
Victoria University
Melbourne, Victoria, VIC11-2029
High School Diploma -
Maribyrnong Secondary Sports College
10-2024
primary school -
Avondale Primary School
12.2018
Skills
- Customer service
- Independent
- Problem solving
- Coffee making (barista trained)
- Coaching
- Team work
- Supervision
- Food handling
- Multitasking
- Team player attitude
- Highly reliable
- Clear and effective communication
Awards
- Duke of ed- bronze award
- Barista training
- Food safety award
- GA beginner coaching accreditation
- CPR & First Aid certificates
- RSA certificate
Timeline
Bartender
Medway Golf Club
02.2025 - Current
Swim Instructor
Paul Sadler Swimland Braybrook
11.2023 - Current
Guest Service Attendant
Zone Bowling
07.2023 - Current
Crew member
McDonalds
01.2022 - 01.2023
Coach
FCGC Gymnastics
05.2021 - 08.2023
Junior Lifeguard
MAC
01.2017 - 04.2020
primary school -
Avondale Primary School
Bachelor - Criminology And Psychology
Victoria University
High School Diploma -
Maribyrnong Secondary Sports College