Keely Boldiston
Truganina
Summary
Possessing excellent organizational and communication skills, bringing keen understanding of property management principles and administrative tasks. Knowledgeable about tenant relations and property maintenance, with proficiency in managing schedules and coordinating repairs. Aiming to create smooth operations and positive tenant experiences. Offering strong organizational and interpersonal skills, eager to learn and grow in property management. Brings understanding of administrative tasks and tenant relations, focusing on effective communication and coordination. Ready to use and develop problem-solving and multitasking abilities in Assistant Property Manager role.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
YPA Estate Agents
03.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
Undergraduate Student Nurse
Alfred Health
01.2023 - 03.2024
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
Customer Service Representative
Bunnings Warehouse
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Education
Bachelor of Nursing & Midwifery - Health & Biomedicine
Victoria University
Melbourne, VICCertificate in Real Estate Practice - Real Estate
Entry Education
03.2024
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
Timeline
Assistant Property Manager
YPA Estate Agents
03.2024 - Current
Undergraduate Student Nurse
Alfred Health
01.2023 - 03.2024
Customer Service Representative
Bunnings Warehouse
01.2021 - 01.2023
Bachelor of Nursing & Midwifery - Health & Biomedicine
Victoria University
Certificate in Real Estate Practice - Real Estate
Entry Education
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