- Enjoy watching AFL and F1
- Enjoy doing crafts
Keely Fitton
Summary
Dynamic leader with a proven track record at Telstra Stores, excelling in people management and problem-solving. Elevated team performance through effective coaching and mentoring, significantly enhancing customer satisfaction. Demonstrated expertise in staff training and inventory management, contributing to operational excellence. Skilled in fostering teamwork and collaboration, achieving notable improvements in team motivation and KPIs.
Overview
8
8
years of professional experience
Work History
Team Leader
Telstra Store
06.2023 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted store manager to hit KPIs for month and quarter
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Operations Manager
Telstra Store
10.2023 - 09.2024
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Completed stock cycle counts and followed up on lost stock
- Implemented staff training program on inventory management best practices, enhancing team performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained successful working relationships with colleagues.
- Received new stock
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
Retail Sales Associate
Telstra Store
01.2020 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Crew Member
McDonald's
06.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Brewed coffee and tea and changed out drink station syrups.
- Worked overnight shifts to help out the store.
Crew Member
KFC
08.2017 - 02.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's
10.2016 - 08.2017
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Education
Bachelor - Nutrition Sciences
Monash University
Clayton, VIC07-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Coaching and mentoring
- Work Planning and Prioritisation
- Team Check-ins
- SMART goals
- Key performance indicators
Accomplishments
- Achieved top performing store in Vic East for a quarter through effectively helping to drive KPIs and work with staff to overcome their weaknesses.
Interests
Timeline
Operations Manager
Telstra Store
10.2023 - 09.2024
Team Leader
Telstra Store
06.2023 - Current
Crew Member
McDonald's
06.2021 - 01.2022
Retail Sales Associate
Telstra Store
01.2020 - 06.2023
Crew Member
KFC
08.2017 - 02.2019
Crew Member
McDonald's
10.2016 - 08.2017
Bachelor - Nutrition Sciences
Monash University
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