Keely Horne
Brisbane,QLD
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Co-Ordinator
Medland Dental Centre
02.2023 - Current
- Manage appointment book and scheduling, recall systems and follow-up calls
- Co-Ordinate dental professionals to ensure patient experience is exceeded and best treatment outcomes are met
- Greet, manage and interact with patients to provide information, answer concerns in professional manner
- Provide excellent customer service to create positive experiences and build patient trust
- Perform various administrative tasks by filing, copying and email correspondence
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Perform general administration duties, such as Data Entry and incoming/outgoing correspondence
- Maintain and update patient records and files
- Processed health insurance claims and payments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Contributed to positive team atmosphere by assisting colleagues when needed, fostering supportive work environment for all employees.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Dental Nurse and Receptionist
Grange Family Dental
08.2020 - 02.2023
- Assist dental practitioners with exams, cleans, fillings, extractions, crowns, orthodontic and surgical procedures
- Prepare treatment rooms with necessary equipment and supplies
- Demonstrate exceptional and friendly communication skills and commitment to providing excellent patient care
- Communicate clearly with dental professionals to ensure best practice principles
- Perform clinic open and close procedures
- Sterilise instruments and equipment in accordance with industry standards
- Manage recall systems and follow-up calls
- Take and record patient medical histories as part of examination process
- Maintain accurate patient records, files and documentation
- Work closely with dental professionals to ensure patients receive best care
- Perform efficient appointment scheduling, telephone answering and attend to incoming and outgoing correspondence
- Complete payment processing and insurance claims
- Maintain clean, organised reception area and waiting room
- Purchase general stationery and dental supplies.
Business Administrator Traineeship
I-LEC Solutions Pty Ltd
01.2018 - 01.2019
- Obtained Certificate lll in Business Administration
- Provide customer service within Electrical business environment, attended phone and email
- Manage incoming and outgoing calls and correspondence by email re: company invoicing
- Collect and distribute mail, deliveries and perform banking duties
- Perform accounts payable and receivable tasks, perform data entry into MYOB and SIMPRO, filing of invoices
- Reconcile Credit Card purchases and fuel rebate management into MYOB
- Manage and archive records as necessary
- Manage and maintain plant and equipment registers; e.g
- Licensing, safety equipment
- HR tasks - staff timesheet entries, maintain personal files
- Represent company at industry awards and events.
Store Team Member
Kmart
08.2014 - 10.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Dental Prosthetics -
TAFE Queensland
Brisbane, QLD01.2022
Certificate III Business Administration -
Skill 360 Cairns
Cairns, QLD01.2019
High School Education -
Cairns State High School
Cairns, QLD01.2017
Skills
- Appointment scheduling and management
- Able to work with small, intricate details and produce high-quality work
- Ability to solve problems and challenges that require creativity and critical thinking
- Works within tight deadlines and utilises Time Management Skills such as prioritising workload
- Telephone skills
- Payment Processing
- Relationship Building
- Account Reconciliation
- Calendar Management
- Documentation and Recordkeeping
- Reception Area Maintenance
- Payment Collection
- Customer and client relations
- Filing and data archiving
- Spreadsheets
- Professional Communication
- Customer Service
- Meeting Note Taking
- Employee timesheet processing
- Administrative background
- Verbal Communication
Certification
- Queensland Driver's Licence C Class (Manual)
- Current First Aid & CPR
References
- Belinda Waldron, Front Office Manager or Dr Sarah Kam, Business Owner and Principal Dentist, Medland Dental Centre, 3426 5777
- Kimberly Patman, Practice Manager, Grange Family Dental, 0409 109 951
- Amy Young, Business Owner and Manager, i-LEC Solutions, Written reference letter
Timeline
Front Office Co-Ordinator
Medland Dental Centre
02.2023 - Current
Dental Nurse and Receptionist
Grange Family Dental
08.2020 - 02.2023
Business Administrator Traineeship
I-LEC Solutions Pty Ltd
01.2018 - 01.2019
Store Team Member
Kmart
08.2014 - 10.2020
Bachelor of Dental Prosthetics -
TAFE Queensland
Certificate III Business Administration -
Skill 360 Cairns
High School Education -
Cairns State High School