Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Keely Horne

Brisbane,QLD

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Office Co-Ordinator

Medland Dental Centre
02.2023 - Current
  • Manage appointment book and scheduling, recall systems and follow-up calls
  • Co-Ordinate dental professionals to ensure patient experience is exceeded and best treatment outcomes are met
  • Greet, manage and interact with patients to provide information, answer concerns in professional manner
  • Provide excellent customer service to create positive experiences and build patient trust
  • Perform various administrative tasks by filing, copying and email correspondence
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Perform general administration duties, such as Data Entry and incoming/outgoing correspondence
  • Maintain and update patient records and files
  • Processed health insurance claims and payments.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Contributed to positive team atmosphere by assisting colleagues when needed, fostering supportive work environment for all employees.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.

Dental Nurse and Receptionist

Grange Family Dental
08.2020 - 02.2023
  • Assist dental practitioners with exams, cleans, fillings, extractions, crowns, orthodontic and surgical procedures
  • Prepare treatment rooms with necessary equipment and supplies
  • Demonstrate exceptional and friendly communication skills and commitment to providing excellent patient care
  • Communicate clearly with dental professionals to ensure best practice principles
  • Perform clinic open and close procedures
  • Sterilise instruments and equipment in accordance with industry standards
  • Manage recall systems and follow-up calls
  • Take and record patient medical histories as part of examination process
  • Maintain accurate patient records, files and documentation
  • Work closely with dental professionals to ensure patients receive best care
  • Perform efficient appointment scheduling, telephone answering and attend to incoming and outgoing correspondence
  • Complete payment processing and insurance claims
  • Maintain clean, organised reception area and waiting room
  • Purchase general stationery and dental supplies.

Business Administrator Traineeship

I-LEC Solutions Pty Ltd
01.2018 - 01.2019
  • Obtained Certificate lll in Business Administration
  • Provide customer service within Electrical business environment, attended phone and email
  • Manage incoming and outgoing calls and correspondence by email re: company invoicing
  • Collect and distribute mail, deliveries and perform banking duties
  • Perform accounts payable and receivable tasks, perform data entry into MYOB and SIMPRO, filing of invoices
  • Reconcile Credit Card purchases and fuel rebate management into MYOB
  • Manage and archive records as necessary
  • Manage and maintain plant and equipment registers; e.g
  • Licensing, safety equipment
  • HR tasks - staff timesheet entries, maintain personal files
  • Represent company at industry awards and events.

Store Team Member

Kmart
08.2014 - 10.2020
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Bachelor of Dental Prosthetics -

TAFE Queensland
Brisbane, QLD
01.2022

Certificate III Business Administration -

Skill 360 Cairns
Cairns, QLD
01.2019

High School Education -

Cairns State High School
Cairns, QLD
01.2017

Skills

  • Appointment scheduling and management
  • Able to work with small, intricate details and produce high-quality work
  • Ability to solve problems and challenges that require creativity and critical thinking
  • Works within tight deadlines and utilises Time Management Skills such as prioritising workload
  • Telephone skills
  • Payment Processing
  • Relationship Building
  • Account Reconciliation
  • Calendar Management
  • Documentation and Recordkeeping
  • Reception Area Maintenance
  • Payment Collection
  • Customer and client relations
  • Filing and data archiving
  • Spreadsheets
  • Professional Communication
  • Customer Service
  • Meeting Note Taking
  • Employee timesheet processing
  • Administrative background
  • Verbal Communication

Certification

  • Queensland Driver's Licence C Class (Manual)
  • Current First Aid & CPR

References

  • Belinda Waldron, Front Office Manager or Dr Sarah Kam, Business Owner and Principal Dentist, Medland Dental Centre, 3426 5777
  • Kimberly Patman, Practice Manager, Grange Family Dental, 0409 109 951
  • Amy Young, Business Owner and Manager, i-LEC Solutions, Written reference letter

Timeline

Front Office Co-Ordinator

Medland Dental Centre
02.2023 - Current

Dental Nurse and Receptionist

Grange Family Dental
08.2020 - 02.2023

Business Administrator Traineeship

I-LEC Solutions Pty Ltd
01.2018 - 01.2019

Store Team Member

Kmart
08.2014 - 10.2020

Bachelor of Dental Prosthetics -

TAFE Queensland

Certificate III Business Administration -

Skill 360 Cairns

High School Education -

Cairns State High School

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Keely Horne