Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Keely Letters

Tingalpa,QLD

Summary

I am hard-working, enthusiastic and driven person who strives to succeed in all that I do. I am great with people and perform well under pressure. I manage my time well and am honest in all my dealings with other people. My ares of expertise are hospitality and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Woolworths
07.2017 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Barista

Shingle Inn
07.2017 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Developed and managed relationships with customers to increase customer loyalty.

Waitress

ABRUZZO Club
02.2021 - 12.2023
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.

Education

No Degree -

Seton College
Mount Gravatt, QLD
11.2019

Skills

  • Stong ability to work as part of a team
  • Demonstrated organisation skill
  • Good communication skill
  • Reliable and Responsible

Certification

- Certificate II Business

- Certificate III Hospitality

- Certificate II in Skill for Work and Vocational Pathways

Referees

Carolyn Brett 

Shingle Inn Capalaba 

0481 253 325 


Tina La Monaca 

ABRUZZO Club

0412 073 363 

Timeline

Waitress

ABRUZZO Club
02.2021 - 12.2023

Customer Service Cashier

Woolworths
07.2017 - Current

Barista

Shingle Inn
07.2017 - Current

No Degree -

Seton College

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Keely Letters