Keely Mcintyre
Pascoe Vale,VIC
Summary
Compassionate Case Manager experienced in complex environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking position that offers professional challenges, and that utilises interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Tenancy Plus Case Manager
Launch Housing
01.2018 - Current
- Provide case management support to social housing tenants and residents who are at risk of homelessness
- Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behavior and other relevant tenancy matters
- Develop and monitor individual case plans in conjunction with clients with complex needs, and implement strategies that enable clients to achieve their goals by building on their strengths
- Supporting clients with housing priority transfer applications
- Undertake intake tasks, involving the assessment of tenant’s needs, and referrals to more appropriate services where required
- Participating in individual case conference support meetings, Tenancy Plus team meetings, and team reflective practice sessions, with a focus on continuous improvement
- Embed effective collaboration and communication with internal and external stakeholders to achieve positive client outcomes
- Facilitating referrals to other support services where required
- Participate in overall development of the service and in the development of policies and procedures to underpin the provision of effective service delivery
- Actively participate in supervision and professional development
- Comply with all policies, procedures and guidelines relating to privacy and ethical standards
- Ensure all reporting requirements are performed to a consistently high standard.
Initial Assessment and Planning Worker- Flagstaff and Prioritisation list
Launch Housing
01.2016 - 01.2018
- Provide housing assessment, information and assistance to clients and to other regional services
- Provide a comprehensive service to clients experiencing homelessness, including, assessment and assistance to secure crisis and longer-term accommodation
- Ensure the Flagstaff wait list is managed according to current assessment guidelines
- Respond to all vacancies listed on the Opening Doors Housing Resource Register
- Ensure Launch Housing's prioritisation list is maintained with accurate assessments and up-to-date client information
- Advocating on behalf of homeless clients to ensure that services are relevant, flexible and accessible
- Complete initial assessments for Flagstaff over the phone when required
- Working with other agencies to develop service delivery and housing options
- Attending meetings internally and with external agencies as required
- Undertake and engage with regular professional development including both internal and external training
- Providing housing related information and assistance to clients and workers from other services who call or present at the IAP Collingwood access point
- Completion of IAP and VI-SPDAT assessments with clients who present to IAP, followed by referral to appropriate short and longer-term accommodation options.
Community Mental Health Worker
Cohealth (formerly Doutta Galla Community Health)
01.2012 - 01.2015
- Utilize and deliver Collaborative Recovery Model to support clients in identifying goals based on individual strengths and values
- Support clients to access a range of services including: clinical mental health, allied health, alcohol and other drugs, employment, community supports, legal supports, youth services, housing and homelessness
- Implementing individual recovery plans by liaising and collaborating with external services
- Utilize a range of assessment and screening tools including: clinical risk screen, physical health prompt, recovery STAR, integrated recovery plan, alcohol and other drug screen, consent to share information and package summary tool
- Undertake and engage with regular professional development including both internal and external training
- Relief-duties as Team Leader when required.
Disability Support Worker
Life without Barriers- North Western Region
01.2011 - 01.2012
- Psycho-social education and daily living skill support
- Assist with community access to services and recreational activities including one-on-one support and capacity building
- Promote independence, enhanced decision-making and skills development.
Fleet Department Assistant
Bob Jane Corporation- Port Melbourne
01.2006 - 01.2010
- Administration including, invoicing, data entry, maintaining files using Microsoft Office suite
- Reception duties including, operating switchboard, answering calls, directing messages, direct customer service and organizing mail.
Education
Postgraduate Diploma In Rehabilitation Studies - Rehabilitation Services
Latrobe University
Melbourne, VIC11.2012
Bachelor of Health Sciences - Public Health
Latrobe University
Melbourne, VIC11.2010
Skills
- Active Listening
- Friendly, Positive Attitude
- Dependable and Responsible
- Interpersonal Communication
- Team Building
- Multitasking
- Cultural Awareness
- Customer Relations
- Relationship Building
References
Erin McAuley, Tenancy Plus Coordinator- Launch Housing, 9466-0100, 0448 752 036, erin.mcauley@launchhousing.org.au Sonali Murage, Acting Intensive Support Program Manager- Launch Housing, 0447 512 322, Sonali.murage@launchhousing.org.au Nicola Connolly, Program Manager- H2H- Launch Housing, 8359 0224, nicola.connolly@launchhousing.org.au
Timeline
Tenancy Plus Case Manager
Launch Housing
01.2018 - Current
Initial Assessment and Planning Worker- Flagstaff and Prioritisation list
Launch Housing
01.2016 - 01.2018
Community Mental Health Worker
Cohealth (formerly Doutta Galla Community Health)
01.2012 - 01.2015
Disability Support Worker
Life without Barriers- North Western Region
01.2011 - 01.2012
Fleet Department Assistant
Bob Jane Corporation- Port Melbourne
01.2006 - 01.2010
Postgraduate Diploma In Rehabilitation Studies - Rehabilitation Services
Latrobe University
Bachelor of Health Sciences - Public Health
Latrobe University
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