Summary
Overview
Work History
Education
Skills
References
Timeline
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Keely McLaughlin

Jindabyne

Summary

Highly skilled and experienced hospitality professional with over a decade of dedicated service in the industry, specialising in barista duties and cafe management. Adept at creating exceptional coffee experiences for customers while ensuring smooth and efficient operations within cafe environments. Proven track record of success in delivering outstanding customer service, managing diverse teams, and driving business growth. Possesses a deep understanding of coffee brewing techniques, menu development, inventory management, and staff training. Seeking to leverage my expertise and leadership abilities to contribute to the success of a dynamic cafe or hospitality establishment.

Overview

9
9
years of professional experience

Work History

Cafe Manager/ Barista

ESS Boardstore
05.2019 - Current
  • Successfully managed all aspects of cafe operations, including staff scheduling, inventory management, and customer service.
  • Trained and supervised a team of baristas and waitstaff, ensuring high standards of service and productivity.
  • Developed and implemented strategies to increase sales and improve customer satisfaction.
  • Maintained cleanliness and hygiene standards in accordance with health and safety regulations.
  • Handled customer inquiries, complaints, and feedback in a professional and courteous manner.
  • Demonstrated proficiency in coffee preparation techniques, including espresso-based beverages and specialty drinks.
  • Managed cash registers and POS systems, handling transactions accurately and efficiently.
  • Collaborated with suppliers to procure high-quality ingredients and supplies within budget constraints.

Barista

Eagles Nest Restaurant
11.2015 - 04.2020
  • Provided friendly and efficient service to customers, taking orders and delivering food and beverages promptly.
  • Prepared and served a variety of coffee drinks and beverages, ensuring consistency and quality.
  • Maintained cleanliness and organisation of the cafe/restaurant, including dining areas and restrooms.
  • Assisted with opening and closing procedures, including setup and breakdown of equipment and supplies.
  • Handled cash and credit card transactions, reconciling sales at the end of each shift.
  • Assisted with inventory management, including restocking supplies and rotating perishable items.
  • Collaborated with kitchen staff to ensure smooth and efficient flow of orders.
  • Upheld company policies and procedures, including food safety and sanitation guidelines

Education

High School Diploma -

KINGSCLIFF HIGH SCHOOL
Kingscliff, New South Wales
12.2008

Skills

  • Barista skills
  • Customer Engagement
  • Coffee Shop Operations
  • Customer experience management
  • Employee Scheduling
  • Staff Management
  • Health and Safety Regulations
  • Order Management

References

  • Wiki Jones, Restaurant Manager - Eagles Nest Restaurant, 0264 594 200, Eagles_Nest@evt.com
  • Tom Roffey, Store Manager - ESS Boardstore,02 6457 1455, jindy@essboardstore.com.au

Timeline

Cafe Manager/ Barista

ESS Boardstore
05.2019 - Current

Barista

Eagles Nest Restaurant
11.2015 - 04.2020

High School Diploma -

KINGSCLIFF HIGH SCHOOL

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Keely McLaughlin