Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keely Middleton

Callaghan,NSW

Summary

My name is Keely, I am 20 years old and Im currently studying Bachelors degree of Nursing, full time at the university of Newcastle. Im an extremely dedicated and loyal person and very eager to take on any challenge. I have a bubbly personality which gives me great customer service experience and I have a great passion for nursing. I enjoy taking on new challenges day to day as well as doing my utmost to succeed in any task given to me. I am currently studying full time and casually working at Mercure Orange during my University holidays for the past year and a half, I have experienced customer service, I give every person respect and always greet them with a smile. I am an organised person and strive for the highest goals. I'm always on time and dedicated to working as hard as I can, going above and beyond in all aspects of work to succeed to my best. I believe I would be a great addition to your team with taking initiative and my passion for nursing to learn anything and gain experience to amplify my degree and future career as an registered nurse.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mercure Orange Receptionist

Kristy Wallace
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, communicated with guests, and updated guests records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Effectively managed phone calls, emails, and walk-in guests.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.

Babysitter

Multiple Families
01.2019 - 10.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Mercure Newcastle Airport Receptionist

Mariela Cesana
01.2023 - 04.2023
  • Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, communicated with guests, and updated guests records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Ashcrofts IGA Summer Centre

Marliena Obrien
03.2019 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Vicki's Hair Dressing Salon

Vicki Griffith's
01.2017 - 11.2019
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.


Catering Assistant

Debbie Tolmie
01.2019 - 02.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.

Education

Bachelor of Nursing -

University of Newcastle
Newcastle, NSW
11.2025

High School Diploma -

James Sheahan Catholic High School
Orange, NSW
10.2021

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Attention to Detail
  • Problem-Solving

Certification

  • Hand Hygiene Nursing/Midwifery Online Learning Module Training completed 18.02.23
  • Mental Health First Aid Training completed 11.03.23
  • HLTAID011 First Aid Certificate completed 05.09.22
  • Med Safe - Med Calcs Custom Assessment 1 completed 11.03.23
  • Med Safe - Med Rights Custom Assessment 1 completed 25.07.23
  • Teach Back certificate completed 11.03.23
  • National Police Check Certificate issued 15.03.23

Timeline

Mercure Newcastle Airport Receptionist

Mariela Cesana
01.2023 - 04.2023

Mercure Orange Receptionist

Kristy Wallace
04.2022 - Current

Ashcrofts IGA Summer Centre

Marliena Obrien
03.2019 - 04.2022

Babysitter

Multiple Families
01.2019 - 10.2023

Catering Assistant

Debbie Tolmie
01.2019 - 02.2019

Vicki's Hair Dressing Salon

Vicki Griffith's
01.2017 - 11.2019

Bachelor of Nursing -

University of Newcastle

High School Diploma -

James Sheahan Catholic High School

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