Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keely Simmons

Merewether

Summary

Dedicated professional with demonstrated strengths in customer service, time management and an eye for organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Villa Eyrie Resort
09.2024 - 01.2025
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Office Manager

Sitka Health Centre
04.2022 - 09.2024
  • Managed daily operations of medical office, ensuring smooth workflow and patient satisfaction.
  • Implemented efficient billing procedures for insurance claims and private payments.
  • Ordered and managed medical and office supplies, ensuring adequate inventory levels and cost-effective purchasing.
  • Organized supplies based on expected demands and specific department requirements.

Wait Staff Member

Browns Social House
10.2021 - 05.2022
  • Listened to guest needs and responded promptly for personalized service.
  • Maintained a clean and welcoming environment to enhance guest experience and comfort.
  • Acquired comprehensive knowledge of menu items and workplace policies for consistent and efficient operations.
  • Ensured precise order taking and communication to enhance service accuracy and efficiency.

Remote Care Services and Intake Specialist

Nurse Next Door
08.2019 - 03.2021
  • Coordinated in-home nursing care services for elderly clients, ensuring timely and appropriate care delivery based on individual requirements.
  • Maintained accurate records of scheduling, client interactions, and care details to support continuity of care.
  • Monitored and updated patient care schedules ensuring compliance with individual care plans.

Cashier and Supervisor

Dairy Queen
07.2016 - 08.2019
  • Cashier July 2016 - November 2017, Supervisor April 2019 - August 2019
  • Ensured proper inventory levels were maintained through accurate ordering of supplies as needed.
  • Addressed customer questions and complaints with professionalism.
  • Ensured maintenance of equipment and upheld a sanitary work environment to support operational efficiency and safety.
  • Tracked employee performance to determine areas of strength and improvement.

Education

Medical Office Assistant -

Camosun College
Victoria, BC, Canada
01-2022

High School Diploma -

Highland Secondary
Comox, BC, Canada
01-2017

Skills

  • Staff Management
  • Organizational Skills
  • Effective Communication
  • Customer Relations
  • Time Management
  • Task Prioritization

Timeline

Front Desk Agent

Villa Eyrie Resort
09.2024 - 01.2025

Office Manager

Sitka Health Centre
04.2022 - 09.2024

Wait Staff Member

Browns Social House
10.2021 - 05.2022

Remote Care Services and Intake Specialist

Nurse Next Door
08.2019 - 03.2021

Cashier and Supervisor

Dairy Queen
07.2016 - 08.2019

Medical Office Assistant -

Camosun College

High School Diploma -

Highland Secondary

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Keely Simmons