Summary
Overview
Work History
Education
Skills
Timeline
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Keely Stafford

Bonbeach,VIC

Summary

Proven leader and adept problem-solver, I significantly enhanced team efficiency and customer satisfaction at TK Maxx. Skilled in MS Office and staff training, my approach merges technical aptitude with decisive crisis management, driving operational success without compromising workplace safety. Achievements include streamlining shift transitions and elevating retail presentation, showcasing a goal-oriented mindset.

Overview

6
6
years of professional experience

Work History

Assistant Duty Manager

TK Maxx
03.2021 - Current
  • Mentored new team members, providing them with necessary training and support for their success in the role.
  • Assisted with staff scheduling to ensure adequate coverage during peak hours.
  • Oversaw shift changes, effectively communicating pertinent information between teams for seamless transitions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Audited daily financial transactions, maintaining accurate records and preventing discrepancies.
  • Elevated the aesthetic appeal of retail stores through strategic merchandise presentation and organization techniques.

Food Service Worker

Chicken @ Ballarto
10.2018 - 08.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Food and Beverage Attendant

Skout Solutions
08.2020 - 01.2021
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Year 12 -

St Peter’s
Cranbourne, VIC
12.2018

Certificate II - Fashion Design

Emc
Langwarrin, VIC
10.2018

Skills

  • Workplace Safety
  • Decision-making capabilities
  • Staff Training and Development
  • Crisis Management
  • Technical aptitude
  • Goal-Oriented
  • MS Office

Timeline

Assistant Duty Manager

TK Maxx
03.2021 - Current

Food and Beverage Attendant

Skout Solutions
08.2020 - 01.2021

Food Service Worker

Chicken @ Ballarto
10.2018 - 08.2021

Year 12 -

St Peter’s

Certificate II - Fashion Design

Emc

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Keely Stafford