Summary
Overview
Work History
Education
Skills
Timeline
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Keepa Walker

PERTH,WA

Summary

A highly motivated Business Development Manager within the hospitality Industry, with over 2 decades of experience in developing innovative strategies to drive long-term profitability. Proven track record of researching industry and marketplace trends to develop effective marketing solutions. Experienced in Barista development and understanding and exceeding customer's expectations.

Overview

18
18
years of professional experience

Work History

Barista Development and Café Consultant

Coffee Solution
08.2022 - Current
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Increased efficiency in the delivery of services through constant evaluation of existing processes and implementation of new strategies.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.

State Manager

Dipacci Coffee Company
03.2019 - 11.2022
  • Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
  • Analyzed data trends to identify potential areas of opportunity or concern within the organization''s operations.
  • Negotiated contracts and agreements with vendors/partners on behalf of the organization.
  • Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
  • Coordinated logistics operations for timely delivery of products or services to clients, ensuring customer satisfaction remained high.
  • Established strong relationships with stakeholders, improving collaboration and communication.

Head Trainer and Sales

Bonissimo Coffee
03.2016 - 03.2019
  • Handled daily customer service aspects and maintained positive relationships with external customers and partners.
  • Processed incoming and outgoing calls for internal and external clients.
  • Barista Development
  • Customized instruction for diverse learning styles by employing various teaching methodologies in each session.
  • Coordinated cross-functional training initiatives, enabling staff members to gain valuable insights into other departments'' operations.
  • Evaluated external training providers based on quality, relevance, and cost-effectiveness before integrating them into ongoing programs if needed.

Owner Operator/Cafe Consultant

Consultant
02.2014 - 03.2015
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Manager

Pure And Healthy
01.2013 - 02.2014
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Store Manager

Naked Orange Cafe
01.2011 - 02.2013
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Sales Manager

Pure And Healthy
01.2009 - 02.2011
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Increased sales revenue by developing and implementing effective sales strategies.

Cafe Manager

Bodhi Tree Bookstore And Cafe
03.2009 - 03.2009
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

Head Barista

Aristos Seafood Restaurant
03.2008 - 03.2009

Hospitality Trainer

Career Network
04.2006 - 03.2008

Education

Bachelor of Arts English -

Western Sydney University
Campbelltown, Nsw

Bachelor of Laws -

Western Sydney University
Campbelltown, Nsw

Skills

  • Communication Skills
  • Service Delivery
  • Risk Management
  • Leading teams
  • Business development and planning
  • Goals and performance
  • Operational management
  • Leadership experience
  • Staff Supervision

Timeline

Barista Development and Café Consultant

Coffee Solution
08.2022 - Current

State Manager

Dipacci Coffee Company
03.2019 - 11.2022

Head Trainer and Sales

Bonissimo Coffee
03.2016 - 03.2019

Owner Operator/Cafe Consultant

Consultant
02.2014 - 03.2015

Manager

Pure And Healthy
01.2013 - 02.2014

Store Manager

Naked Orange Cafe
01.2011 - 02.2013

Cafe Manager

Bodhi Tree Bookstore And Cafe
03.2009 - 03.2009

Sales Manager

Pure And Healthy
01.2009 - 02.2011

Head Barista

Aristos Seafood Restaurant
03.2008 - 03.2009

Hospitality Trainer

Career Network
04.2006 - 03.2008

Bachelor of Arts English -

Western Sydney University

Bachelor of Laws -

Western Sydney University

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Keepa Walker