Keeran Stewart
Baldivis,WA
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organisational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
02.2024 - Current
- Monitor the safety of staff and customers
- Monitor progress against performance indicators
- Provide leadership / direct staff to ensure all aspects of restaurant operation are to standard
- Participate in all aspects of customer service including food preparation, Barista and front facing customer service
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Trained and mentored new employees to maximise team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory effectively, reducing wastage and optimising stock levels for peak demand periods.
Crew Trainer
McDonald's
05.2023 - 02.2024
- Company Overview: Baldivis North Western Australia
- Competently undertake all restaurant functions including customer service, McCafe and kitchen
- Train and develop new and existing staff, providing training and coaching in all aspects of customer service as outlined above
- Provide leadership to staff and solve problems
- Support Assistant Manager and Shift Manager with restaurant operation
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Assistant Manager
McDonald's
02.2022 - 05.2023
- Company Overview: Albany Western Australia
- Support shift manager with all aspects of restaurant operations
- Monitor the safety of staff and customers
- Monitor progress against performance indicators
- Provide leadership / direct staff to ensure all aspects of restaurant operation are to standard
- Participate in all aspects of customer service including food preparation, Barista and front facing customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Crew Trainer
McDonald's
06.2020 - 05.2023
- Company Overview: Albany Western Australia
- Competently undertake all restaurant functions including customer service, McCafe and kitchen
- Train and develop new and existing staff, providing training and coaching in all aspects of customer service as outlined above
- Provide leadership to staff and solve problems
- Support Assistant Manager and Shift Manager with restaurant operation
- Set positive example for team members by providing high-quality, efficient service.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Service
McDonald's
09.2018 - 05.2023
- Company Overview: Albany Western Australia
- Work safely in a fast paced commercial food production environment
- Proactively support a team to deliver on time quality products
- Take the lead/initiative
- Identify where there is a gap and fill it before it impacts a customer
- Ensure all products are produced to the required standard/specification
- Wide variety of products to be prepared in short order for both standard and non-standard orders
- Work efficiently and effectively in a team environment
- Provide leadership, training and support for new employees
- Promote brand image in a positive way
- Adhered to safety protocols and policies to reduce workplace hazards.
Voluntary Choir Member
AboutFACE Youth Choir
01.2021 - 05.2023
- Develop professional grade performance skills, entertaining the community as a voluntary choir member
- Engaged with audience members at post-performance receptions, fostering strong connections between the choir and its supporters.
- Enhanced choir performance by consistently attending rehearsals and practicing assigned music diligently.
Education
Bachelor of Education - Primary Teaching
Edith Cowan University
Perth, WA11-2028
Western Australian Certificate of Education (WACE) -
Bethel Christian School
Albany, WA01.2022
Primary Education
Strathalbyn Christian College
Geraldton, WA01.2016
Gidgegannup Primary
Gidgegannup, WA01.2010
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Energetic and Enthusiastic
- Documentation And Reporting
- Tech-Savvy
- Shift leadership
- Customer Service
- Staff Supervision
- Team Collaboration and Leadership
Certification
WA MDL C Class, 02/01/21
Completion of Management Development Program
Completion of Leadership Transitions Course
Awards
- Best Employee of the year award, McDonald's Albany, 2020
- Ampol Best All Rounder Award, 2022
- Best Employee of the year award, McDonald's Orana, 2022
Accomplishments
Letter of Commendation ECU
Timeline
Shift Manager
McDonald's
02.2024 - Current
Crew Trainer
McDonald's
05.2023 - 02.2024
Assistant Manager
McDonald's
02.2022 - 05.2023
Voluntary Choir Member
AboutFACE Youth Choir
01.2021 - 05.2023
Crew Trainer
McDonald's
06.2020 - 05.2023
Service
McDonald's
09.2018 - 05.2023
Primary Education
Strathalbyn Christian College
Gidgegannup Primary
Bachelor of Education - Primary Teaching
Edith Cowan University
Western Australian Certificate of Education (WACE) -
Bethel Christian School
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