KEERTHANA ENUGULA
Melbourne,VIC
Summary
Enthusiastic and motivated professional who is able to learn and perform new tasks in a fast paced environment proficiently. Ready to work in team environment whenever required to meet the team goals. Ability to handle multiple projects simultaneously with accuracy.
Overview
7
7
years of professional experience
Work History
Claims Service Representative
Allianz Insurance
08.2021 - Current
- Managing a portfolio of Motor Claims for the life cycle of claims
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex claim information to customer were ever required.
- Assisted in Buddy system by providing support to new joined employees navigate new Allianz Business System and provide a overview of daily tasks.
- Supported team members by sharing expertise and knowledge, fostering collaboration within the team.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
CUSTOMER ASSOCIATE
AMAZON
06.2017 - 05.2018
- Assisted customers from North America with their Amazon devices such as Kindle, Fire stick, Echo devices
- Handled calls and emails in a professional environment.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Education
MASTER'S IN COMPUTER NETWORKING -
SWINBURNE UNIVERSITY
Melbourne, VIC06.2021
BACHELOR'S IN COMPUTER SCIENCE -
MALLA REDDY INSTITUTE OF TECHNOLOGY
India06.2017
Skills
- Self-motivated
- Effective Communication skills
- Able to work independently and as a team member maintaining positive relationships
- Attention to detail
- Time management
- Ability to multitask and prioritize
- Able to work in a fast-paced environment and able to handle the pressure
- Attention to detail
- Team collaboration
Additional skills
- Skillful in Microsoft office eg Word, Excel etc
- Proficient in English, Telugu and Hindi Languages
- Maintaining Professional and positive attitude
Timeline
Claims Service Representative
Allianz Insurance
08.2021 - Current
CUSTOMER ASSOCIATE
AMAZON
06.2017 - 05.2018
MASTER'S IN COMPUTER NETWORKING -
SWINBURNE UNIVERSITY
BACHELOR'S IN COMPUTER SCIENCE -
MALLA REDDY INSTITUTE OF TECHNOLOGY
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