Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Keerthana Koppula

1220/9 Gay Street, Castle Hill,NSW

Summary

Proven team leader with a track record of enhancing customer service. Demonstrates exceptional problem-solving and adaptability, significantly improving transaction efficiency. Known for outstanding professionalism and work ethic, consistently ensuring customer satisfaction and operational excellence. Skilled in customer assistance and time management, adept at fostering positive workplace morale.

Overview

1
1
year of professional experience

Work History

Cashier

Good As New
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Junior Barista

The Brew Room
03.2024 - 06.2024
  • Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
  • Collaborated with team members to streamline workflow for improved customer service experience.
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
  • Contributed positively to workplace morale by maintaining an upbeat attitude and fostering camaraderie among colleagues.

HR Administrator

TLC DigiTech Pvt. Ltd.
09.2023 - 05.2024
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Education

Master of Arts - Business Analytics

Macquarie University
Sydney, NSW
07.2026

Bachelor of Technology - Computer Science Engineering

Dr. M.G.R Educational And Research Institute
Tamil Nadu, India
05.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Professionalism
  • Problem-Solving
  • Adaptable and Flexible
  • Team Leadership

Languages

English
Native or Bilingual
Tamil
Full Professional
Telugu
Native or Bilingual
Korean
Limited Working

Timeline

Cashier

Good As New
07.2024 - Current

Junior Barista

The Brew Room
03.2024 - 06.2024

HR Administrator

TLC DigiTech Pvt. Ltd.
09.2023 - 05.2024

Master of Arts - Business Analytics

Macquarie University

Bachelor of Technology - Computer Science Engineering

Dr. M.G.R Educational And Research Institute

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Keerthana Koppula