Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
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Keerthi Shivanand

Keerthi Shivanand

Blacktown,NSW

Summary

Certified in Individual Support with hands-on experience in aged care. Passionate about providing support to individuals to help them feel safe, heard, and respected. Currently pursuing a Master of Information Technology and seeking a part-time or casual role in aged or disability care to utilize caring nature, sense of responsibility, and willingness to help.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

Star Community Care Pty Ltd
03.2025 - 05.2025
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Senior Technical Advisor

Microsoft (via Concentrix)
04.2023 - 01.2025
  • Delivered high-quality technical support for Microsoft tools
  • Managed user accounts and ensured data privacy
  • Built rapport with clients through clear, empathetic communication
  • Trained junior staff and collaborated with global teams

Senior Customer Support Executive

HSBC
02.2022 - 03.2023
  • Supported clients with banking access and payroll systems
  • Resolved client queries efficiently and professionally
  • Delivered training sessions and workshops

Customer Service Associate

Teleperformance
09.2019 - 01.2022
  • Supported NRI clients via phone and email
  • Addressed financial service inquiries and maintained security compliance

Education

Master's of Information Technology - Cybersecurity

University of Technology Sydney
12-2026

Bachelor of Science - Science

Mysore University
Mysore
05-2019

Skills

  • Personal care: bathing, toileting, grooming
  • Emotional support and companionship
  • Meal preparation and feeding assistance
  • Manual handling and mobility assistance
  • Communication with residents, families, and teams
  • Infection control and WHS awareness
  • Respect for privacy, dignity, and cultural needs
  • Observing and reporting changes in health or behaviour

Certification

  • HLTAID011: Provide First Aid
  • Certificate III in Individual Support (Ageing & Disability)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Support Worker

Star Community Care Pty Ltd
03.2025 - 05.2025

Senior Technical Advisor

Microsoft (via Concentrix)
04.2023 - 01.2025

Senior Customer Support Executive

HSBC
02.2022 - 03.2023

Customer Service Associate

Teleperformance
09.2019 - 01.2022

Master's of Information Technology - Cybersecurity

University of Technology Sydney

Bachelor of Science - Science

Mysore University

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Keerthi Shivanand