Keerthika Bottu
Sydney,NSW
Summary
Experienced professional seeking a challenging position to leverage expertise in driving improved data quality and resolving complex operational business objectives. Committed to contributing to organizational goals and fostering personal and professional growth.
Overview
6
6
years of professional experience
Work History
Catalog Specialist
Amazon
01.2020 - 10.2023
- BUYER RISK INVESTIGATIONS team operates to enhance customer account safety and mitigate fraudulent use of payments
- My role is to audit the team that conducts risk reviews on buyer accounts with investigatory resources and tools to validate orders/accounts.
- Continuously sought opportunities for professional development and shared insights with team members to drive overall performance improvements.
- Developed comprehensive training materials for new hires to quickly acclimate them to catalog specialist responsibilities.
- Reduced product data discrepancies through diligent monitoring, identification, and resolution of errors.
- Collaborated with cross-functional teams to ensure consistent and accurate product information across all channels.
- Engaged with global stakeholders and peers and drove calibration efforts across sites.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Business Operations Specialist
Amazon
04.2019 - 12.2019
- ORDER PERFORMANCE team gauges the seller over various performance thresholds through rules that are created based on these performance threshold and time periods.
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Drove projects on automation to reduce manual efforts and improve yields
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Customer Service Representative
Amazon
07.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Master Of Science - Business Analytics
University of Technology Sydney
Sydney, NSWBachelor of Technology - Electronics in Communication Engineering
CMR Institute of Technology
Hyderabad06.2017
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya Junior College
Hyderabad, India07.2013
Secondary School -
Good Samaritan High School
Hyderabad06.2011
Skills
- Learning agility
- Leadership Quality
- Adaptability and Flexibility
- Analytical Thinking
- Data Analysis
- File Maintenance
- Problem-solving aptitude
- Microsoft Excel
- Microsoft SQL
- Data processing using SAS
Activities
Member of ICCE supported by United Nations framework convention on climate change.
References
Shashi Kumar, Amazon, Quality Lead, shashimp@amazon.com, 77608 73965
Achievementsawards
- Awarded for exceptional performance and raising the bar on productivity, quality and SLA metrics.
- Awarded for making special contributions on a specific project which have accomplished over a relatively short time period.
- Awarded for independently managing a project from start to finish, including gathering data from stakeholders, organising and analysing it and deriving insights to enhance the company’s objectives.
Hobbies and Interests
- Cooking
- Painting
- Listening to podcasts and music.
Timeline
Catalog Specialist
Amazon
01.2020 - 10.2023
Business Operations Specialist
Amazon
04.2019 - 12.2019
Customer Service Representative
Amazon
07.2017 - 04.2018
Master Of Science - Business Analytics
University of Technology Sydney
Bachelor of Technology - Electronics in Communication Engineering
CMR Institute of Technology
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya Junior College
Secondary School -
Good Samaritan High School
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