Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Keerti Gottam

Melbourne,VIC
Keerti Gottam

Summary

Dynamic IT consulting professional with over 18 years of experience specializing in business analysis, project and product management, and quality management. Expertise in delivering business-critical solutions within complex Agile and Waterfall environments, utilizing the PRINCE2 project management framework to drive successful outcomes in technical migration, digital transformation, and platform projects. A proven track record across diverse domains, including healthcare, banking, financial services, government, taxation and payroll, e-commerce, and travel, highlights a versatile skill set. Strong analytical thinking, problem-solving abilities, and a proactive 'Can Do' attitude facilitate success in both fast-paced and slower environments.

Overview

20
years of professional experience

Work History

BMP Technologies

Business Analyst / Product Owner
06.2025 - Current

Job overview

  • Project: Product uses AI to revolutionise change management by intelligently identifying end-to-end system impacts for any functional flow. It automates impact assessments from system owners, providing a centralized, real-time dashboard for all stakeholders. This ensures clear communication, faster delivery, and reduced risk across IT and other business departments.
  • Define and create a Business case and a Business vision for the AI Product.
  • Apply Artificial Intelligence techniques for advanced business process modelling and data analysis.
  • Translate complex stakeholder needs into clear, actionable high- and low-level business requirements.
  • Capture cross-functional and non-functional requirements through workshops, interviews, and gap analysis.
  • Utilise Agile (Scrum, Kanban) practices, including Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, Retrospective.
  • Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
  • Produce detailed BPMN and UML models, along with "as-is" and "to-be" architecture and data flow diagrams.
  • Serve as the single point of contact between Program Managers, Architects, Product Owners, and QA teams.

National Health Service

Business Analyst
09.2023 - 05.2025

Job overview

  • Project: The National Health Service has aimed to migrate the healthcare and payroll systems from the Mainframe platform, the VME COBOL application, to a modern front-end platform developed in C#, and remove any further reliance on the Mainframe to save costs.
  • Documented and codified 40 years of legacy "as-is" processes to create a comprehensive and future-proof requirements bible.
  • Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
  • Engaged key stakeholders & business SMEs to gather business needs and translate them into technical requirements for delivery teams.
  • Defined future-state "to-be" processes by identifying and engaging with key program SMEs via workshops, interviews, and brainstorms.
  • Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective.
  • Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
  • Drove the commissioning of business needs from stakeholders for M365 tools (Teams, SharePoint, Power Platform, OneDrive, Outlook)
  • Drove and commissioned the business needs for ServiceNow Implementation.
  • Collaborated with PMO, technical teams on data migration, assisting with data mapping, validation, and reconciliation.
  • Created detailed Gantt Charts using Microsoft Project and Visio to manage project timelines and Requirements delivery timelines.
  • Managed the end-to-end requirements lifecycle, from drafting and review to approval and delivery in Requirement Traceability Matrix.
  • Ensured customer expectations were met by leading engagement at project initiation and "Show and Tell" exhibitions at delivery.
  • Verified requirements fulfilment by actively participating in System Integration Testing (SIT) and User Acceptance Testing (UAT).

Co-Op Bank

Business Analyst
04.2023 - 09.2023

Job overview

  • Project: The Environment Transformation program is the key business change for Co-op Bank to modernise the Retail, Business, and financial banking product(FinApps) environments. It’s a huge program to adopt Infrastructure Modernization, DevOps and Agile Practices, Cloud Adoption, Data Management and Analytics, Mainframes Modernization, and process change management.
  • Analyzed as-is infrastructure challenges to propose optimal solutions and quantify benefits for modernization initiatives.
  • Identified and assembled the key technical, business, process, and policy stakeholders, SMEs, PMO to facilitate requirements and needs.
  • Conducted workshops, SME interviews, and brainstorming sessions to understand and facilitate the business needs/requirements.
  • Analyse complex Retail & Business banking programs involving workflow tool/case management implementations.
  • Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
  • Drove the commissioning of business needs from stakeholders for M365 tools (Teams, SharePoint, Power Platform, OneDrive, Outlook)
  • Conduct thorough Impact and Gap analysis, system-to-system process & data mappings, and process improvement assessments.
  • Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
  • Gathered critical requirements to facilitate and deliver on Infrastructure, Process/Support, DevOps, and Cloud adoption strategies.
  • Design and define end-to-end requirements, including a Traceability matrix (RTM), and ensure they are implemented and tracked.

DEPARTMENT OF WORKS AND PENSIONS

Business Analyst
11.2022 - 02.2023

Job overview

  • Project: Scottish Devolution is the program to move the handpicked benefits from UK DWP systems to Social Security Scotland by the Scottish Government. This program involves building new systems, updating/upgrading, transferring/transforming existing legacy systems.
  • Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
  • Facilitated requirements for a phased business and technology transfer, decoupling legacy BAU processes and large-scale data banks.
  • Conducted impact/gap analysis, identifying impacted data and systems, and drawing the requirements for a successful transformation.
  • Organized business change via an effective "front door" request process to ensure strategic alignment.
  • Conducted workshops, SME interviews, and Brainstorms to understand and facilitate the business needs/requirements.
  • Designed and defined end-to-end requirements, Traceability matrix (RTM), and ensured they are implemented and tracked.
  • Updated and upgraded existing systems to align with transformation goals and modernize the technology stack and & future needs.
  • Identified and assembled the key technical, business, process, and policy stakeholders, SMEs, and PMO to facilitate requirements/needs.
  • Drove requirements delivery in a hybrid "Wagile" environment, blending Waterfall and Agile methodologies.

HMRC

Business Analyst
10.2017 - 07.2022

Job overview

  • Project: Aspire is a huge, policy and strategy-driven business transformation programme of multiple projects for HMRC, which delivers all HMRC operations digitally/online for the end user. It’s a GDS (Government Digital Services) initiative program by the UK government.
  • Built policy & strategy-driven digital systems requirements from scratch - Implemented, Delivered, Managed.
  • Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
  • Conduct thorough Root Cause Analysis(RCA), impact analyses, system-to-system data mappings, and process improvement assessments.
  • Drove and commissioned the business needs for ServiceNow Implementation.
  • Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective.
  • Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
  • Act as a single point of contact between Service Owners, Policy Leads, Enterprise architect, Data governance, and development teams.
  • Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
  • Liaised with Platform and WebOps/DevOps teams to architect and support the digital systems ecosystem.
  • Conducted workshops, SME interviews, and Brainstorms with stakeholders to understand and facilitate the business needs/requirements.
  • Monitored and audited over 120 digital microservices, providing End-to-End 24x7 on-call incident management for live services.

Gumtree / EBay

Business Analyst
03.2017 - 10.2017

Job overview

  • Project: Gumtree is today the world’s leading classified site, which is part of eBay, with over 14.5 million unique visitors monthly and over 2 million Android app downloads. The whole product development and delivery is in a dual-track agile way.
  • Balanced discovery and delivery tracks in a Dual-Track Agile framework to improve existing features and launch new ones.
  • Gather needs/requirements to Plan, Design, & Run service A/B testing experiments to discover new business opportunities, analyzing variants to derive commercial benefits. Managed them in the Requirements Traceability matrix ( RTM ).
  • Utilise Agile (Scrum, Kanban) practices including Sprint Planning, Story Elaboration, and Three Amigos sessions.
  • Conducted continuous workshops, brainstorms with SMEs, and user research to record requirements and guide product improvements.
  • Ensured the quality of all systems by managing comprehensive functional and non-functional testing.
  • Delivered against mobile app requirements and managed the end-to-end product release process.

HMRC

Business Analyst
06.2014 - 02.2017

Job overview

  • Project: Aspire is the program of projects for HMRC, which delivers all HMRC operations digitally/online for the end user. It’s a part of the GDS (Government Digital Services) program of work with the vision to give all users access to any tool digitally.
  • Implemented Government Digital Services (GDS) standards to gather the requirements to build and run compliant digital services.
  • Built policy and strategy-driven digital requirements(High/Medium/Low) from scratch through to live/production.
  • Managed the full project lifecycle from Inception and Discovery through Alpha/Beta releases for multiple projects simultaneously.
  • Participated actively in User Research (UR) activities, including interviews, storyboard writing, brainstorms, and workshops.
  • Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective..
  • Coordinated A/B testing with User Experience (UX/UR/UI) design and content management requirements and approvals.
  • Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
  • Identified and assembled the key technical, business, process, and policy stakeholders and SMEs to facilitate requirements and needs.
  • Planned, designed, executed, and analyzed A/B Testing experiments using Optimizely to test hypotheses and improve user journeys.
  • Defined and executed comprehensive quality management plans, coordinating all functional, non-functional (security, performance).

Various IT Companies as a QA consultant

Quality Analyst - 10 Years
12.2005 - 06.2014

Job overview

  • Led the creation and execution of QA Policies, Strategies, Plans, Traceability matrix, Test scenarios, and Test cases.
  • Developed and maintained automated test suites using Selenium WebDriver with Java/Scala.
  • Planned, Profiled, Ran, and Analysed in-depth performance testing types - load, stress, and soak testing for performance assurance.
  • Key Responsibilities :

Education

Kakatiya University
India

Master of Science from Computer Science
10-2004

Skills

  • Requirements gathering
  • Team collaboration
  • User acceptance testing
  • Business process improvement
  • Workflow Analysis
  • Quality assurance
  • Business process mapping
  • Gap analysis
  • Microsoft Office Suite
  • Data analysis
  • Risk assessment
  • Deployment workflows
  • Stakeholder management
  • Process optimization
  • Cost-benefit analysis
  • Problem-solving
  • Decision-making
  • Analytical thinking
  • Workflow optimization
  • Agile methodologies
  • Change management
  • Reporting and documentation
  • Business case validation

    • Technical Skills

  • AI Technologies:
  • ChatGPT, Gemini, Perplexity, Claude, Copilot, Replit, Bubble, Loveble, Notebook-LLM
  • Project & Workflow Management:
  • Jira, Confluence, SharePoint, MS Project, ServiceNow
  • Process Visualization:
  • Visio, Lucidchart, Drawio
  • Productivity & Documentation Tools:
  • Microsoft 365 Suite (Excel, Word, PowerPoint, Visio)
  • Monitoring & Analytics:
  • Splunk, Kibana, Grafana, Google Analytics
  • Cloud & DevOps:
  • AWS, Azure, Jenkins, DevOps pipelines,

Timeline

Business Analyst / Product Owner

BMP Technologies
06.2025 - Current

Business Analyst

National Health Service
09.2023 - 05.2025

Business Analyst

Co-Op Bank
04.2023 - 09.2023

Business Analyst

DEPARTMENT OF WORKS AND PENSIONS
11.2022 - 02.2023

Business Analyst

HMRC
10.2017 - 07.2022

Business Analyst

Gumtree / EBay
03.2017 - 10.2017

Business Analyst

HMRC
06.2014 - 02.2017

Quality Analyst - 10 Years

Various IT Companies as a QA consultant
12.2005 - 06.2014

Kakatiya University

Master of Science from Computer Science

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Keerti Gottam