Hi, I’m
Keerti Gottam
Melbourne,VIC
Summary
Dynamic IT consulting professional with over 18 years of experience specializing in business analysis, project and product management, and quality management. Expertise in delivering business-critical solutions within complex Agile and Waterfall environments, utilizing the PRINCE2 project management framework to drive successful outcomes in technical migration, digital transformation, and platform projects. A proven track record across diverse domains, including healthcare, banking, financial services, government, taxation and payroll, e-commerce, and travel, highlights a versatile skill set. Strong analytical thinking, problem-solving abilities, and a proactive 'Can Do' attitude facilitate success in both fast-paced and slower environments.
Overview
20
years of professional experience
Work History
BMP Technologies
Business Analyst / Product Owner
06.2025 - Current
Job overview
- Project: Product uses AI to revolutionise change management by intelligently identifying end-to-end system impacts for any functional flow. It automates impact assessments from system owners, providing a centralized, real-time dashboard for all stakeholders. This ensures clear communication, faster delivery, and reduced risk across IT and other business departments.
- Define and create a Business case and a Business vision for the AI Product.
- Apply Artificial Intelligence techniques for advanced business process modelling and data analysis.
- Translate complex stakeholder needs into clear, actionable high- and low-level business requirements.
- Capture cross-functional and non-functional requirements through workshops, interviews, and gap analysis.
- Utilise Agile (Scrum, Kanban) practices, including Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, Retrospective.
- Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
- Produce detailed BPMN and UML models, along with "as-is" and "to-be" architecture and data flow diagrams.
- Serve as the single point of contact between Program Managers, Architects, Product Owners, and QA teams.
National Health Service
Business Analyst
09.2023 - 05.2025
Job overview
- Project: The National Health Service has aimed to migrate the healthcare and payroll systems from the Mainframe platform, the VME COBOL application, to a modern front-end platform developed in C#, and remove any further reliance on the Mainframe to save costs.
- Documented and codified 40 years of legacy "as-is" processes to create a comprehensive and future-proof requirements bible.
- Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
- Engaged key stakeholders & business SMEs to gather business needs and translate them into technical requirements for delivery teams.
- Defined future-state "to-be" processes by identifying and engaging with key program SMEs via workshops, interviews, and brainstorms.
- Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective.
- Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
- Drove the commissioning of business needs from stakeholders for M365 tools (Teams, SharePoint, Power Platform, OneDrive, Outlook)
- Drove and commissioned the business needs for ServiceNow Implementation.
- Collaborated with PMO, technical teams on data migration, assisting with data mapping, validation, and reconciliation.
- Created detailed Gantt Charts using Microsoft Project and Visio to manage project timelines and Requirements delivery timelines.
- Managed the end-to-end requirements lifecycle, from drafting and review to approval and delivery in Requirement Traceability Matrix.
- Ensured customer expectations were met by leading engagement at project initiation and "Show and Tell" exhibitions at delivery.
- Verified requirements fulfilment by actively participating in System Integration Testing (SIT) and User Acceptance Testing (UAT).
Co-Op Bank
Business Analyst
04.2023 - 09.2023
Job overview
- Project: The Environment Transformation program is the key business change for Co-op Bank to modernise the Retail, Business, and financial banking product(FinApps) environments. It’s a huge program to adopt Infrastructure Modernization, DevOps and Agile Practices, Cloud Adoption, Data Management and Analytics, Mainframes Modernization, and process change management.
- Analyzed as-is infrastructure challenges to propose optimal solutions and quantify benefits for modernization initiatives.
- Identified and assembled the key technical, business, process, and policy stakeholders, SMEs, PMO to facilitate requirements and needs.
- Conducted workshops, SME interviews, and brainstorming sessions to understand and facilitate the business needs/requirements.
- Analyse complex Retail & Business banking programs involving workflow tool/case management implementations.
- Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
- Drove the commissioning of business needs from stakeholders for M365 tools (Teams, SharePoint, Power Platform, OneDrive, Outlook)
- Conduct thorough Impact and Gap analysis, system-to-system process & data mappings, and process improvement assessments.
- Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
- Gathered critical requirements to facilitate and deliver on Infrastructure, Process/Support, DevOps, and Cloud adoption strategies.
- Design and define end-to-end requirements, including a Traceability matrix (RTM), and ensure they are implemented and tracked.
DEPARTMENT OF WORKS AND PENSIONS
Business Analyst
11.2022 - 02.2023
Job overview
- Project: Scottish Devolution is the program to move the handpicked benefits from UK DWP systems to Social Security Scotland by the Scottish Government. This program involves building new systems, updating/upgrading, transferring/transforming existing legacy systems.
- Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
- Facilitated requirements for a phased business and technology transfer, decoupling legacy BAU processes and large-scale data banks.
- Conducted impact/gap analysis, identifying impacted data and systems, and drawing the requirements for a successful transformation.
- Organized business change via an effective "front door" request process to ensure strategic alignment.
- Conducted workshops, SME interviews, and Brainstorms to understand and facilitate the business needs/requirements.
- Designed and defined end-to-end requirements, Traceability matrix (RTM), and ensured they are implemented and tracked.
- Updated and upgraded existing systems to align with transformation goals and modernize the technology stack and & future needs.
- Identified and assembled the key technical, business, process, and policy stakeholders, SMEs, and PMO to facilitate requirements/needs.
- Drove requirements delivery in a hybrid "Wagile" environment, blending Waterfall and Agile methodologies.
HMRC
Business Analyst
10.2017 - 07.2022
Job overview
- Project: Aspire is a huge, policy and strategy-driven business transformation programme of multiple projects for HMRC, which delivers all HMRC operations digitally/online for the end user. It’s a GDS (Government Digital Services) initiative program by the UK government.
- Built policy & strategy-driven digital systems requirements from scratch - Implemented, Delivered, Managed.
- Drove the end-to-end Digital Transformation of business and process needs from legacy to modern venue.
- Conduct thorough Root Cause Analysis(RCA), impact analyses, system-to-system data mappings, and process improvement assessments.
- Drove and commissioned the business needs for ServiceNow Implementation.
- Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective.
- Developed Epics, Features, User stories, Tasks, and Acceptance Criteria for Agile storyboards.
- Act as a single point of contact between Service Owners, Policy Leads, Enterprise architect, Data governance, and development teams.
- Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
- Liaised with Platform and WebOps/DevOps teams to architect and support the digital systems ecosystem.
- Conducted workshops, SME interviews, and Brainstorms with stakeholders to understand and facilitate the business needs/requirements.
- Monitored and audited over 120 digital microservices, providing End-to-End 24x7 on-call incident management for live services.
Gumtree / EBay
Business Analyst
03.2017 - 10.2017
Job overview
- Project: Gumtree is today the world’s leading classified site, which is part of eBay, with over 14.5 million unique visitors monthly and over 2 million Android app downloads. The whole product development and delivery is in a dual-track agile way.
- Balanced discovery and delivery tracks in a Dual-Track Agile framework to improve existing features and launch new ones.
- Gather needs/requirements to Plan, Design, & Run service A/B testing experiments to discover new business opportunities, analyzing variants to derive commercial benefits. Managed them in the Requirements Traceability matrix ( RTM ).
- Utilise Agile (Scrum, Kanban) practices including Sprint Planning, Story Elaboration, and Three Amigos sessions.
- Conducted continuous workshops, brainstorms with SMEs, and user research to record requirements and guide product improvements.
- Ensured the quality of all systems by managing comprehensive functional and non-functional testing.
- Delivered against mobile app requirements and managed the end-to-end product release process.
HMRC
Business Analyst
06.2014 - 02.2017
Job overview
- Project: Aspire is the program of projects for HMRC, which delivers all HMRC operations digitally/online for the end user. It’s a part of the GDS (Government Digital Services) program of work with the vision to give all users access to any tool digitally.
- Implemented Government Digital Services (GDS) standards to gather the requirements to build and run compliant digital services.
- Built policy and strategy-driven digital requirements(High/Medium/Low) from scratch through to live/production.
- Managed the full project lifecycle from Inception and Discovery through Alpha/Beta releases for multiple projects simultaneously.
- Participated actively in User Research (UR) activities, including interviews, storyboard writing, brainstorms, and workshops.
- Utilise Agile (Scrum, Kanban) practices - Product/Sprint backlog, Refinement, Review, Planning, Story Elaboration, and Retrospective..
- Coordinated A/B testing with User Experience (UX/UR/UI) design and content management requirements and approvals.
- Gathered, defined, and implemented end-to-end ITSM/ITIL frameworks requirements across Service Design, Transition, and Operations.
- Identified and assembled the key technical, business, process, and policy stakeholders and SMEs to facilitate requirements and needs.
- Planned, designed, executed, and analyzed A/B Testing experiments using Optimizely to test hypotheses and improve user journeys.
- Defined and executed comprehensive quality management plans, coordinating all functional, non-functional (security, performance).
Various IT Companies as a QA consultant
Quality Analyst - 10 Years
12.2005 - 06.2014
Job overview
- Led the creation and execution of QA Policies, Strategies, Plans, Traceability matrix, Test scenarios, and Test cases.
- Developed and maintained automated test suites using Selenium WebDriver with Java/Scala.
- Planned, Profiled, Ran, and Analysed in-depth performance testing types - load, stress, and soak testing for performance assurance.
- Key Responsibilities :
Education
Kakatiya UniversityIndia
Master of Science from Computer Science
10-2004
Skills
- Requirements gathering
- Team collaboration
- User acceptance testing
- Business process improvement
- Workflow Analysis
- Quality assurance
- Business process mapping
- Gap analysis
- Microsoft Office Suite
- Data analysis
- Risk assessment
- Deployment workflows
- Stakeholder management
- Process optimization
- Cost-benefit analysis
- Problem-solving
- Decision-making
- Analytical thinking
- Workflow optimization
- Agile methodologies
- Change management
- Reporting and documentation
- Business case validation
- AI Technologies:
- ChatGPT, Gemini, Perplexity, Claude, Copilot, Replit, Bubble, Loveble, Notebook-LLM
- Project & Workflow Management:
- Jira, Confluence, SharePoint, MS Project, ServiceNow
- Process Visualization:
- Visio, Lucidchart, Drawio
- Productivity & Documentation Tools:
- Microsoft 365 Suite (Excel, Word, PowerPoint, Visio)
- Monitoring & Analytics:
- Splunk, Kibana, Grafana, Google Analytics
- Cloud & DevOps:
- AWS, Azure, Jenkins, DevOps pipelines,
Technical Skills
Timeline
Business Analyst / Product Owner
BMP Technologies
06.2025 - Current
Business Analyst
National Health Service
09.2023 - 05.2025
Business Analyst
Co-Op Bank
04.2023 - 09.2023
Business Analyst
DEPARTMENT OF WORKS AND PENSIONS
11.2022 - 02.2023
Business Analyst
HMRC
10.2017 - 07.2022
Business Analyst
Gumtree / EBay
03.2017 - 10.2017
Business Analyst
HMRC
06.2014 - 02.2017
Quality Analyst - 10 Years
Various IT Companies as a QA consultant
12.2005 - 06.2014
Kakatiya University
Master of Science from Computer Science