Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Keeshia Usi

Sydney,NSW

Summary

Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Footlocker
Rousehill, NSW
11.2022 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Call Center Representative

Stayz
Manila, Philippines
09.2019 - 11.2022
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Sales Associate

Coles
Kings Cross, NSW
08.2015 - 08.2018
  • Processed credit card transactions quickly and securely.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.

Education

Small Business Management - Entrepreneurship

Tafe Ultimo
Sydney, NSW
11-2016

Retail Management - Retail Management

Tafe Mount Druitt
Sydney, NSW
11-2009

High School Diploma -

Asquith Girls Highschool
Sydney, NSW
12-2008

Skills

  • Business Development
  • Customer Relations
  • Stock management
  • Sales Strategies
  • Sales Techniques
  • Customer experience

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

Footlocker
11.2022 - Current

Call Center Representative

Stayz
09.2019 - 11.2022

Sales Associate

Coles
08.2015 - 08.2018

Small Business Management - Entrepreneurship

Tafe Ultimo

Retail Management - Retail Management

Tafe Mount Druitt

High School Diploma -

Asquith Girls Highschool

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Keeshia Usi