Keeva Quinn
Balcatta,Australia
Summary
After an extensive career as a healthcare and retail assistant within the health and hospitality industries, I have a firm understanding of what it takes to succeed in this industry and deliver excellence in all areas of providing safe and quality care, consistently promoting a safe work culture, and striving for continuous improvement. My strong work ethic, attention to detail, and dedication to providing quality customer service align with the values I understand your company holds dear.
Overview
7
7
years of professional experience
Work History
Temporary job
Probe CX
Perth, Western Australia
01.2025 - Current
- Working with ProbeCX on behalf of the Western Australian Electoral Commission to help eligible electors apply for phone assisted voting
- Constantly striving for better and promoting a safe work culture
- Being punctual and effectively managing my time by answering and prioritising calls incoming calls in a timely manner
- Following all guidelines and policies to keep all personal information and data completely confidential
- Remaining unbiased, identifying and resolving customer queries to the best of my ability by providing solutions and ensuring customer satisfaction
- Knowing when to ask questions and when to escalate complex issues to more experienced colleagues or supervisors
- Constantly using effective communication skills and active listening towards callers
- Following and complying with data and security guidelines
Healthcare Assistant
NHS, Southern Health and Social Care Trust
06.2020 - 12.2024
- Working within a busy emergency department with up to 180 patients maintaining the highest level of patient confidentiality, privacy, and dignity, as well as showing empathy towards patients and relatives
- Chemical handling including decanting undiluted chemicals into individual diluted bottles as per manufacturer’s instructions, complying with all chemical handling policies and procedures
- Following care plans and assisting Registered Nurses provide medical, psychological and post-operative care and support to patients as per medical requirements
- Effectively promoted the development of life skills and independent daily living activities including ordering and administering medication, meal preparation, cleaning, laundry services
- Displaying exceptional communication skills both verbally and interpersonal when liaising with Patients, Their family members and staff
- Maintaining correct patient records, including daily journaling, ensuring everything is correct, organised and easily accessible for audit purposes
- Liaised with all relevant staff, the client, and health professionals including Doctors, psychologists, and support workers to provide tailored programs and support to clients
- Performing cleaning duties throughout the department, including making beds, cleaning bathrooms, vacuuming, mopping, dusting furniture and disinfecting benches and tables and ensuring correct P.P.E is worn at all times
- Carrying out daily safety checks on equipment and patient’s rooms ensuring that they are fit for purpose
- Identifying potential hazards and rectifying them before they may affect the safety of others
- Adhered to all company safety policies and procedures, including correct lifting techniques, maintaining excellent housekeeping standards within the workplace
- Also identifying and reporting any hazards
Butcher’s Assistant
Emerson’s Supermarket
07.2018 - 12.2019
- Responsible for training new staff, cutting meat with saws, completing the meat processing tasks, boning out the meat and developing meat processing initiatives
- Safely operated manual pallet jacks to move pallets when unloading trucks and loading fridges and freezers
- Assisting management team in leadership and mentoring for team members, supporting new employees in the correct procedures as per company policies and guidelines
- Presentation and merchandising of stock to ensure it appeals to customers, restocking shelves daily with products ensuring these are placed in the correct location
- Manually loading and unloading animal carcasses and boxes of 20kg+ daily, using correct manual handling techniques
- Conducting and recording temperature checks on all food products
- Thoroughly cleaning all kitchen equipment and kitchen areas, maintaining the highest level of sanitisation to avoid cross-contamination and using commercial cleaning solutions by manufacturer’s instructions and guidelines
- Providing superior customer service to all customers, liaising with stakeholders and management to ensure the shopping experience is always positive and rewarding for all involved
- Conducting stock and waste control, including rotating slow-moving stock and completing stock takes
- Perform general cleaning duties such as wiping down register’s benches, cleaning up spills displaying wet floor signs, mopping aisles, using commercial cleaning products in accordance with manufacturer’s instructions
- Safely cutting sides and quarters of meat into standard meat cuts, such as rumps, flanks, and shoulders, and removing internal fat, blood clots, bruises, and other matter for packing
- Conducting daily pre-start checks on all the meat processing equipment, ensuring that they are functioning correctly, and reporting any defective equipment to senior management
Education
Certificates of General Education - Mathematics, English, science
St Catherine’s College
Armagh, Northern IrelandA-level Double Award - Health and Social Care
Saint Catherine's College
ArmaghProfessional Experience - Skills
- IT Skills - Microsoft Office, Word, Excel and PowerPoint, and many health industry-specific software applications.
- Experienced operating: Mechanical Lifting Aids, Bed Jacks, Mechanical Hoists, Hand Tools and LVs.
- Excellent written and verbal English.
- Excellent communication, organisation and people skills.
- Strive to use my own initiative when challenges arise.
- Great teamwork skills and experience working and multitasking in a busy team environment.
- Extensive knowledge and skills within health and caring for people with a range of disabilities.
- Experience in doing 12-hour day/night shifts as part of a team and standing for long periods of time.
- Extensive knowledge and experience within the cleaning and accommodation industries.
- Pays particular attention to detail and am reliable.
- Service orientated with a passion for helping people and meeting their needs.
- Friendly and approachable manner.
- Strong work ethic and willingness to learn.
- Positive attitude towards life.
- Experience in Aged care, Disability support, retail, hospitality, food preparation and housekeeping.
Licenses And Experience
- C Class Drivers Licence
- Police Clearance
- White Card
- RSA
- Safe Food Handling
- First Aid Certificate & CPR
- Venepuncture (obtained in UK)
- Obtaining vital signs (obtained in UK)
References
- Hannah Patterson, Manager, Southern Health and Social Care Trust, Northern Ireland, Hannah.patterson@southerntrust.hscni.net
- Matthew Donovan, Team Leader, Probe CX Perth WA, matthew.donovan@probegroup.com.au, 0451419693
Timeline
Temporary job
Probe CX
01.2025 - Current
Healthcare Assistant
NHS, Southern Health and Social Care Trust
06.2020 - 12.2024
Butcher’s Assistant
Emerson’s Supermarket
07.2018 - 12.2019
Certificates of General Education - Mathematics, English, science
St Catherine’s College
A-level Double Award - Health and Social Care
Saint Catherine's College
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