Kefei Ren
Sunnybank
Summary
Results-driven Shop Manager with a strong focus on customer service, policy enforcement, and health and safety. Proven ability to train and mentor staff, ensuring high-quality service standards.
I am currently ready to embrace new challenges with genuine enthusiasm and strong determination. My goal is to secure a long-term and stable position as an Electrician Apprentice. I am fully committed to following all correct company guidelines and cooperating seamlessly with the team. It is my sincere intention to grow with the company and establish a long-term career here."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shop Manager
Koe Food and Beverage
Albury, NSW
12.2020 - 12.2025
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff on product knowledge and customer service excellence.
- Managed inventory levels, implementing cost-saving measures to reduce waste.
- Developed and executed promotional strategies to increase foot traffic and sales.
- Conducted performance evaluations, providing constructive feedback for team development.
- Implemented standard operating procedures to enhance consistency in product quality.
Customer Service Manager
Mercedes
Luoyang, China
01.2019 - 09.2020
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Developed and implemented customer service protocols for improved efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
Education
High School Diploma -
Zhouyizhong
Luoyang, China06-2007
Skills
- Customer service
- Health and safety
- Policy enforcement
Certification
White Card
Driver License
Languages
Chinese
Native or Bilingual
Interests
- Gym Workouts
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Shop Manager
Koe Food and Beverage
12.2020 - 12.2025
Customer Service Manager
Mercedes
01.2019 - 09.2020
High School Diploma -
Zhouyizhong