Summary
Work History
Education
Skills
Timeline
Generic

Keharn Mayfield

Tanah Merah,QLD

Summary

Effective communicator, adept at enhancing customer experiences. Skilled in retail merchandising and Microsoft Office, I boosted sales through innovative strategies and maintaining great customer relationships. My adaptability and goal-oriented approach have consistently improved client satisfaction and operational efficiency, making me a valuable asset to any team.

Work History

Christmas Casual Retail Assistant

Pillow Talk
Browns Plains, QLD
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Christmas Casual Retail Assistant

Tommy Gun's Original Barbershop
Mount Gravatt, QLD
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Managing Owner

Cinderellas Dap Spa
Brisbane, QLD
  • Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
  • Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
  • Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
  • Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
  • Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
  • Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
  • Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
  • Led spa tours for new members to familiarize guests with services provided.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.

Manager

Kitchen Warehouse
Bundall, QLD
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Answered questions about store policies and addressed customer concerns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.

Education

High School Diploma -

Gladstone State High School
Gladstone
12.2014

Skills

  • Goal-Oriented
  • Customer Service
  • Excellent Written and Verbal Communication
  • Multitasking
  • Adaptability and Flexibility
  • Computer Proficiency and Microsoft Office
  • Time Management
  • Reliable and Responsible
  • Customer Engagement
  • Retail Merchandising
  • Product Knowledge
  • Task Prioritization

Timeline

Christmas Casual Retail Assistant

Pillow Talk

Christmas Casual Retail Assistant

Tommy Gun's Original Barbershop

Managing Owner

Cinderellas Dap Spa

Manager

Kitchen Warehouse

High School Diploma -

Gladstone State High School

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Keharn Mayfield