Kate Hume

Job description:

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships and served as liaison with other healthcare providers to facilitate communication and optimise patient care.
• Handled customer inquiries and suggestions courteously and professionally to provide patient-centred care.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers and developed rapport with them leading to positive feedback from clients.
• Resolved customer complaints with empathy and open lines of communication and promptly escalated major issues to supervisor when appropriate resulting in increased loyalty and repeat business.
• Opened and closed the pharmacy premises and performed additional daily duties such as banking and deliveries.
• Processed customer service orders and requests promptly to prioritise their needs and increase customer satisfaction.
• Always went 'the extra mile' and earned reputation for exceeding service standard goals.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Collaborated with team members to recognise team priorities, use effective time management and develop best practices for consistent customer service delivery.
• Provided primary customer support to internal and external customers.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of communication, understanding and patience in all interactions with clients.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained appropriate drug records and completed reports as necessary.
• Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies to improve workflow for continuous improvement in quality of care.
• Streamlined workflows by proactively addressing any challenges and implementing appropriate solutions and new workflow processes, maximising accuracy and minimising wait times for patients.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Improved patient outcomes by providing comprehensive medication therapy management and tailoring counselling to meet needs of individual patients.
• Worked as a preceptor to provide practice-based instruction to students, technicians and pharmacy staff at pharmacy practice sites.
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
• Interviewed, hired and trained staff, enabling business to serve more patients.
• Conducted blood pressure screenings to reduce heart-related complications.
• Managed drug and supply inventories involving ordering from numerous suppliers.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Successfully accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained positive customer relations by addressing problems head-on, maintaining professional demeanour and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Job description:

Please see above as per Maling Road Pharmacy.

Job description:

Please see above as per Maling Road Pharmacy.

Job description:

Please see above as per Maling Road Pharmacy.

Job description:

Please see above as per Maling Road Pharmacy.

Job description:

Please see above as per Maling Road Pharmacy.

In addition:

• Adapt quickly to foreign environments and different pharmacy processes to work to the best of my ability.
• Interact effectively with new and unfamiliar colleagues, patients and healthcare professionals.

Job description:

Please see above as per Maling Road Pharmacy.

Job description:

Please see above as per Maling Road Pharmacy.

In addition:

• Followed the guidance of Qualified Pharmacists and adhered to the protocols affiliated with being a Trainee Pharmacist.