Ke Hung Lam
Bankstown,NSW
Summary
Proven track record of enhancing customer satisfaction and maintaining professionalism, notably at Just Cook. Skilled in safe driving and exceptional customer service, I excel in efficient route planning and timely deliveries. Demonstrated ability to work collaboratively, with a keen eye for detail, significantly improving operational efficiency without compromising safety or quality.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
43
43
years of professional experience
Work History
Delivery Driver
Just Cook
01.2023 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Delivery Driver
Taikawndo
02.2020 - 04.2022
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
Timber Installer
Self-employeed
05.2015 - 05.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Delivery Driver
V Plus Supermarket
02.2005 - 03.2017
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Retail Customer Service Officer
Australia Post
01.1981 - 01.2005
- Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Contributed ideas during team meetings aimed at improving overall store performance or addressing specific challenges faced by staff members.
- Utilized upselling techniques to promote additional products or services, increasing average transaction value.
- Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Monitored loss prevention efforts closely, assisting in identifying potential theft risks or suspicious activity within the store premises when required.
Education
High School Diploma -
Homebush Boys High School
Homebush, NSW11.1980
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- MR License
- Forklift Driver License
- Teamwork and Collaboration
- Dependable and reliable
- Safe Driving
- Punctual and Reliable
- Attention to Detail
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Delivery Driver
Just Cook
01.2023 - 03.2024
Delivery Driver
Taikawndo
02.2020 - 04.2022
Timber Installer
Self-employeed
05.2015 - 05.2020
Delivery Driver
V Plus Supermarket
02.2005 - 03.2017
Retail Customer Service Officer
Australia Post
01.1981 - 01.2005
High School Diploma -
Homebush Boys High School
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