Keila Ransom
Hobartville ,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The Reject Shop
Multiple Locations
08.2009 - 07.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Barista & Customer Service
Mia's Cafe
Windsor Downs & Multiple Locations
01.2018 - 04.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
CERT IV - Beauty Therapy
TAFE NSW
Mt Druitt Campus02-2011
High School Diploma -
St Pauls Grammar
Cranebrook, NSW10-2009
Beauty Therapy - Cert III
TAFE NSW
Mt Druitt Campus 02-2009
Skills
- Team Management
- Sales Techniques
- Retail Operations
- Upselling and Cross Selling
- Team Building and Leadership
- Inventory Control
- Sales Strategies
- Marketing and Promotions
- Customer Service and Engagement
- Customer experience
- Problem-Solving
- Staff Management
- Sales Growth
- Time Management
- Staff Supervision
- Budgeting and cost control
- Business Forecasting
- Inventory Management
References
References available upon request.
Timeline
Barista & Customer Service
Mia's Cafe
01.2018 - 04.2019
Assistant Store Manager
The Reject Shop
08.2009 - 07.2022
CERT IV - Beauty Therapy
TAFE NSW
High School Diploma -
St Pauls Grammar
Beauty Therapy - Cert III
TAFE NSW
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