Keir Goodram

• Worked independently with minimal supervision.
• Served clients with knowledgeable, friendly support at every stage.
• Built relationships with clients & key targets and to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Manage territory and analysed sales data to ensure most effective coverage.
• Helped run promotions in-store and created POS displays to increase sales.
• ACHIEVEMENTS: Since starting in this territory I have re-established my portfolio of products to be stocked in pharmacies that had previously stopped ordering, increased sales in all 3 products and developed good relationships with all businesses.
• I have been promoted twice and had my time in field hours extended.
• I have worked with a local plastic surgeon and through collaboration worked to include one of my key products into his wound dressing protocol in theatre in several surgeries.
• I have reestablished the use of my product as prime protocol with a key radiation oncologist.

• First Point of contact representative regarding available stock, merchandise,sales, pricing,and company updates to Retail customers including Coles, Woolworths, Aldi, Drakes & Thomas Cappo.
• Administrative support to the Export and Wholesale Teams as required.
• Daily management of goods supply against KPIs within deadlines
• Co-ordinating with customers with stock shortages and recovering shortages.
• Developing and maintaining strong relationships with all major company and customer stakeholder groups
• Partner with customers to ensure satisfaction with a focus on delivering against requirements
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provide exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigate and resolve customer inquiries and complaints as required.

Worked as administrative assistant to the manager of this after hours doctor home visit service. My hours were varied in line with the business needs.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• filled in driving the doctors to appointments when necessary.

• Acted as liaison to provide education and information to General Practitioners, Practice Nurses and Pharmacists, covering all of Tasmania.
• My portfolio included respiratory devices and type 2 diabetes medication.
• ACHIEVEMENTS: During my time with this company I grew both products significantly through successful education meetings and developing strong relationships with my customers and being seen as reliable and dependable and straight forward.
• I achieved and exceeded KPIs for coverage and access of all target GPs.
• I was promoted from GP sales Representative to Medical Sales representative.

• Account Manager of a portfolio of 400 small businesses.
• Business to Business sales of workplace solutions and products to a wide variety of small businesses from Government Councils to Childcare facilities.
• Office based role with phone and email contacts.
• Grew sales to 115% in profit and 105% in revenue.
• Short Contract.

• A challenging multifaceted role incorporating a large skill set requiring competence and confidence in many areas.
• Shift work 7 days a week, 7am-11pm.
• Providing advice to call in customers on all aspects of travel, booking travel, policies and procedures, insurance, visas, currencies and managing cancellations and schedule changes.
• I received a consistently high level of feedback from colleagues, customers and management and always achieved and exceeded all KPIs.

• Customer care call centre role - inbound
• Inquiries and sales of all financial products.
• Met and exceeded all KPIs and sales targets.

• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
• Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
• Promoted to Senior Sales consultant for a six month secondment to coach colleagues and drive sales.
• Consistently achieved and exceeded all sales Targets and KPIs.

• Temporary job as I was establishing and transitioning back to life in Australia after living overseas for 12 years.
• Met all KPIs

• Provide support and instruction in all safety and emergency procedures to passengers.
• Operated in compliance with all Federal Aviation regulations with safety and security procedures.
• Excellent customer care, interpersonal skills and presentation required for long shifts of up to 24 hours, often in a highly pressured environment.
• Successfully applied for the role of Medical training instructor which I held for 2 years where I was responsible for developing and delivering training for all cabin crew, flight crew and some external candidates in all aspects of aviation medicine and first aid procedures.