Summary
Overview
Work History
Education
Skills
Timeline

Keira Ashby

Perth,WA

Summary

Energetic server with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. My aim is to succeed in an environment of growth and excellence and obtain a position that will provide me job satisfaction, self-development, and personal growth.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Flame 400
Perth, WA
07.2021 - Current
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, shift reports, cash register counting and supply ordering.
  • Kept cafe in full compliance with health code standards.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Resolved customer complaints to maintain complete customer satisfaction.

Waitress

Cottage Tea Rooms
01.2019 - 10.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer complaints to maintain complete customer satisfaction.
  • Greeted new customers, discussed specials and took drink orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Certificate III - Ellenbrook Secondary

Tourism

LivCor

First Aid

Clear To Work

RSA

WACE - Highschool

Ellenbrook Secondary College

Skills

  • Performance Monitoring and Evaluation
  • Policy Development and Enforcement
  • Understanding Customer Needs
  • Flexible and Adaptable
  • Positive Personality
  • Multitasking Abilities
  • Answering Customer Questions
  • Strong Communication and Interpersonal Skills

Timeline

Cafe Manager - Flame 400
07.2021 - Current
Waitress - Cottage Tea Rooms
01.2019 - 10.2022
Tourism - Certificate III, Ellenbrook Secondary
First Aid - , LivCor
RSA - , Clear To Work
Ellenbrook Secondary College - WACE, Highschool

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Keira Ashby