Keira Butcher

Providing sensational customer service.

Taking orders in person, at the counter or through a headset in drive thru.

Handling $5000+ per shift. Assisting in the preparation of cafe items, fried products and burgers.

Packing orders precisely and efficiently .

Conducting food quality examinations.

Producing 100-300 cafe drinks ( hot and iced coffee, tea etc ) whilst meeting perfect temperatures and standards.

Calibration of coffee machines and grinders.

Creating desserts and cold drinks dexterously and to procedure. Attending to and resolving orders with errors in a proficient but quick matter to maintain a happy and satisfied clientele.

De-escalating heightened and aggressive customers.

Scheduling and receiving beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.

Resolving and investigating complaints regarding service and food quality to prevent loss of business.

Trained cafe employees to consistently exceed customers expectations and provide superior customer service.

Managed display products effectively to achieve consistent sales with minimal waste.

Secured daily cash by verifying totals and making nightly deposits.

Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Served consistent portions following recipes and control standards.

Coordinated kitchen duties with front-of-house staff for maximised proficiency

Jumping in to help co workers that are being over-run by orders to maintain a smooth production and presentation of orders.

Training other employees in customer service, food safety, and performance requirements.

Setting a positive example for team members by providing a high-quality, efficient service.

Providing exceptional customer service.

Operating and running front counter and drive thru services, including taking orders, precisely packing counter,drive thru and delivery orders, cash handling as well as dealing with angry and upset customers in a calm but efficient manner.

Upholding all COVID-19 protocols including, increased cleaning and sanitation of hands, all surfaces and high touch areas. Enforcing mask policies and insuring a limited capacity of customers and employees in the building.

Maintaining a clean and organised work space.

Picking and packing automotive car parts for transportation.

Working alongside a qualified mechanic dismantling and re-assembling light vehicles.

Labouring duties, such as moving and cleaning heavy objects, efficiently supplying co-workers with tools and parts.

Deep cleaning and Detailing cars and car parts.

Upholding all OH&S procedures and standards.