Summary
Overview
Work History
Education
Skills
Timeline
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KEIRA COGHLAN

Elanora Heights,NSW

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Im a kind and respectful worker who is skilled in great communication and service with customers and always put a smile on customers faces.

Overview

4
4
years of professional experience

Work History

Waitress

Blatchfords Kitchen
10.2023 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • follow all cleaning procedures effectively and efficently.
  • prepare food and beverages.
  • restock and stock rotate.
  • work on the till.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Met with chef to review daily specials and menu changes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Barista Trainee

Top Shot
06.2023 - 08.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Waitress

California Republic
03.2023 - 08.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Kitchen Hand

The Yorkshire Rose
08.2023 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Plated and presented food following chef requirements.
  • Learned other teammates' work tasks to train as backup.

Waitress

Village Park Cafe
02.2020 - 07.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Prepared juices, smoothies and food items.

Waitress

The Corner Store
10.2020 - 02.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

High School Diploma -

Mater Maria College
Warriewood, NSW
09.2023

Skills

  • Dining Area Maintenance
  • Safe Food Handling
  • Food Safety Understanding
  • Order Management
  • Beverage Preparation
  • Supply Restocking
  • Performance Improvement
  • Customer Service
  • Order Accuracy
  • Food Running
  • Table Bussing

Timeline

Waitress

Blatchfords Kitchen
10.2023 - Current

Kitchen Hand

The Yorkshire Rose
08.2023 - Current

Barista Trainee

Top Shot
06.2023 - 08.2023

Waitress

California Republic
03.2023 - 08.2023

Waitress

The Corner Store
10.2020 - 02.2021

Waitress

Village Park Cafe
02.2020 - 07.2023

High School Diploma -

Mater Maria College

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KEIRA COGHLAN