Keira Everett
Fitzroy North,VIC
Summary
Experienced support worker with a background in assisting individuals with psychosocial and intellectual disabilities. Strong leadership and client service skills acquired through years in the hairdressing industry, salon management, and business ownership. Passionate about empowering individuals to navigate the NDIS and achieve their goals. Skilled in coordinating services, building relationships, and implementing NDIS plan supports. Person-centered approach focused on trust and resilience. Pursuing a Diploma in Community Services part-time, with expertise in mental health and disability support practices. Holds essential certifications including a valid driver's license, NDIS Worker Screening Check, and Working with Children's Check. Well-equipped for office-based and flexible work environments as professional growth continues within the sector.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Support Worker
Momentum Community Connections
06.2023 - Current
- Provide direct support to individuals with psychosocial and intellectual disabilities
- Assist participants with daily activities and community engagement
- Help clients understand and implement their NDIS plans
- Coordinate and liase with service providers, families and allied health professionals
- Maintain accurate case notes and progress reports
- Support participants in building independence, skills and confidence
- Respond to client needs and adapt support as required
- Promote person centred, trauma informed carte in all interactions
Customer Service & Salon Manager
Hair Metal
10.2019 - 01.2023
- I established a hair salon and grew business organically through a steady referral pipeline. My client base featured several NDIS recipients and I was able to develop my understanding of their support needs and ensure they feel safe and supported.
- - Building a client database from 0 to 300 with bookings filled 6 weeks in advance.
- - Delivering high-level customer service with a client focused approach that allowed me to build trust-based, inclusive relationships and win referral business.
- - Recruiting, leading and developing an apprentice and salon assistant.
- - Conducting training on standard operating procedures for handling chemicals and general safety.
- - Ensuring online booking systems were managed effectively.
- - Managing correspondence, administration, compliance and invoicing.
- - Engaging with NDIS recipients and being the first local business to offer gender-neutral pricing for clients who identify as non-binary.
- 1st local business to offer gender neutral pricing
Customer Service & Salon Manager
Harbour Hair Design | Outpost Hair
06.2019 - 10.2019
- I worked alongside a team of hair stylists and apprentices across two salons during this time. This involved overseeing salon operations, training teams and managing a high-volume customer service environment. This required strong relationship building and problem solving skills, and attention to detail.
- - Managing salon operations and overseeing a team of 3 hair stylists.
- - Overseeing customer service delivery within a high-volume environment with a focus on building and maintaining relationships.
- - Managing and operating POS systems and overseeing administration, invoicing, compliance, and adherence to standard operating procedures.
- - Recruiting and onboarding new team members and providing training to ensure adherence to standard operating procedures and safety protocols.
- - Establishing staff meetings to facilitate communication and engagement.
- High volume customer service environments managed
Team Leader | Community Support
Nuovo Hair | At Mindy’s Salon 44
05.2018 - 06.2019
- During this time, I was employed by two salons that were community-focused and participated in various initiatives to support disadvantaged community members. This included providing complimentary services to an ICU victim as well as 6 individuals experiencing homelessness, social disadvantage, and mental health challenges.
- - Managing a team of >12 employees and overseeing rostering on rotating shifts.
- - Supporting a community initiative to provide a styling service for an ICU patient in hospital which was featured as a story in the local newspaper.
- - Engaging with up to 6 disadvantaged community members experiencing homelessness by participating in an initiative to provide complimentary haircuts.
- - Overseeing team development to improve customer service and engagement.
- - Carrying out administrative tasks and performance reporting functions.
- Charity initiative supported for homeless community members
Nanny | Retail | Freelance Stylist
Keira Everett
10.2015 - 03.2018
- I held various roles working with diverse individuals during this period, including working as a nanny, a retail assistant, and freelance stylist. My role as a nanny involved caring for a child with autism and my retail and creative roles involved supporting LGBTQIA+ clients.
- - Providing care and support to a 3-year-old child with special needs which involved feeding and social activities.
- - Ensuring positive and constructive approaches to communication (e.g., engaging through play) and creating safe environments.
- - Supporting diverse styling clients in safe and inclusive environments.
- - Delivering creative and LGBTQIA+-centric work as a freelance stylist within Newtown which allowed me to establish a strong clientele within the area.
- Care provider for a child with special needs as a nanny
Team Leader
Scissorhands Newtown
11.2011 - 09.2015
- Scissorhands is a salon located in Newtown. After returning from the UK, I was engaged by the business as the Creative Director which involved developing trend predictions as well as overseeing and training a team of 3 apprentices.
Freelance Stylist
Pimps and Pinups
01.2010 - 01.2011
- Pimps and Pinups was one of the busiest salons in London at the time with a team of 30 employees. I was exposed to a high-volume service environment with a diverse client base comprising of people from all parts of Europe.
Hair Stylist
Stamp
01.2009 - 01.2010
Junior Stylist
Brad Ngata Hair Direction
01.2005 - 01.2006
Junior Stylist
Bedrock Hair
01.2004 - 01.2005
Education
Diploma - Community Services
Melbourne Polytechnic
Melbourne, VIC06-2027
DIVERSITY & INCLUSION
My extensive customer service experience as well as emotional intelligence forms my inherent ability to connect with people. This includes supporting clients with disability and members of the LGBTQIA+ community.
COMMUNITY SUPPORT
I have aligned myself with salons that are community focused and contributed to various initiatives. This includes working with and supporting people experiencing mental health challenges who are socially disadvantaged.
COMMUNICATION
Strong communication skills both written and verbal are showcased in my experience. This allowed me to build customer rapports as well as train and develop junior team members as the lead stylist and salon operations manager.
Certification
First Aid and CPR
Timeline
Support Worker
Momentum Community Connections
06.2023 - Current
Customer Service & Salon Manager
Hair Metal
10.2019 - 01.2023
Customer Service & Salon Manager
Harbour Hair Design | Outpost Hair
06.2019 - 10.2019
Team Leader | Community Support
Nuovo Hair | At Mindy’s Salon 44
05.2018 - 06.2019
Nanny | Retail | Freelance Stylist
Keira Everett
10.2015 - 03.2018
Team Leader
Scissorhands Newtown
11.2011 - 09.2015
Freelance Stylist
Pimps and Pinups
01.2010 - 01.2011
Hair Stylist
Stamp
01.2009 - 01.2010
Junior Stylist
Brad Ngata Hair Direction
01.2005 - 01.2006
Junior Stylist
Bedrock Hair
01.2004 - 01.2005
Diploma - Community Services
Melbourne Polytechnic
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