Keira Hanley-Lawrence
Ringwood,VIC
Summary
I am a hardworking, dedicated and respectful person looking to gain employment. I have experience in all aspects of customer service, providing service with a positive attitude and smile to over 100-200+ patrons in a single service period in a country town. I have experience in kitchen duties, preparation of food, preparation of a variety of coffees & drinks as well as experience in waitressing/serving in a fast paced environment, I've used a variety of POS systems and have worked a variety of roles/positions within the workplace. I have the ability to engage customers in a positive and friendly manner and have great communication skills, allowing customers to feel encouraged to return.
Overview
5
5
years of professional experience
Work History
Kitchen Hand/ Customer Service / Waitress/ Café /Bartender
The Grand Caledonian
Yea, VIC
12.2016 - 12.2017
- Provided customers with menu information
- Waited on tables with a positive attitude
- Worked in an intense, fast paced environment
- Prepared a variety of dishes & salads
- General cleaning duties
- Coffee making
- Serving alcoholic drinks
- Taking orders accurately
- Operated kitchen equipment efficiently to support food preparation and service.
- Maintained cleanliness of kitchen areas, ensuring compliance with health and safety standards.
- Assisted chefs in meal preparation, following recipes accurately to ensure quality dishes.
- Stocked supplies and organized inventory to streamline kitchen operations and reduce waste.
- Collaborated with team members to execute timely meal service during peak hours.
- Trained new kitchen staff on proper procedures and safety protocols for equipment use.
- Monitored food storage conditions, adhering to sanitation guidelines to prevent spoilage.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Stocked and rotated food items according to expiration dates.
- Reduced food waste by effectively managing food storage and rotation practices.
- Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
Cleaner
Self Employed
Yea, VIC
08.2021 - 12.2021
- Execute cleaning tasks efficiently using industry-standard tools and techniques.
- Maintain cleanliness standards in assigned areas to ensure a sanitary environment.
- Safeguard facilities by adhering to health and safety protocols during cleaning operations.
- Collaborate with team members to optimize cleaning procedures and schedules.
- Manage inventory of cleaning supplies, ensuring stock levels for uninterrupted service.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Cleaned houseboats
Customer Service
The Provender Bakery
Yea, VIC
03.2018 - 02.2020
- Educated employees on register use, merchandising, and customer service.
- Developed strong relationships with clients, providing excellent customer service and support.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and grinders, ensuring proper functionality for consistent beverage quality.
- Worked effectively in fast-paced environments.
- Managed inventory of baking supplies, optimizing stock levels and minimizing waste.
- Trained new staff on baking techniques and kitchen safety protocols.
- Monitored oven temperatures and baking times to ensure optimal product quality.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Increased customer satisfaction with friendly and efficient service.
Food Truck Attendant
Family Run Business
Yea, VIC
09.2019 - 01.2020
- Engaged customers in a sincere and friendly manner
- Helped in food preparation
- General cleaning
- Coffee preparation
Education
Certificate III - Retail
Key Institute
Victoria12.2022
Certificate III - Hospitality
Key Institute
12.2021
RSA - undefined
01.2021
Certificate III - Catering Operations
01.2020
Certificate II - Animal Studies
Goulburn Ovens Institute of TAFE
VIC12.2016
Skills
- Serving multiple diners in an extremely busy environment
- Excellent communication skills
- Extremely good memory and knowledge of food and drinks available
- Accurate order taking
- Keeping calm in stressful situations
- Experience in cooking/preparation of food
- Well educated in food health and safety
- Very hygienic and clean
- Coffee preparation skills
- Ability to learn things quickly
- Outstanding customer service
- POS systems
- Front of house
- Bar service
- Positive attitude
- Kitchen cleaning and maintenance
- Team collaboration
- Dishwashing
- Food preparation
- Punctual and reliable
- Kitchen organization
- Knife skills
- Workplace health and safety
- Cooking
- Stock management
- Ingredient preparation
- Sanitation and sterilization procedures
- Trash removal and recycling
- Food quality standards
- Food storage
- Verbal and written communication
- Complex Problem-solving
- Basic recordkeeping
- Food presentation
- Order accuracy
- Sauce preparation
- Temperature monitoring
- High volume dining
- Beverage preparation
- Salad preparation
- Problem-solving
- Flexible and adaptable
- Customer engagement
Personal Information
Demonstrated Skills
- RSA compliance
- Cash handling
- Team collaboration
- Friendly , efficient front-of-house service
- Delivered food and beverages to 100+ patrons per shift, ensuring prompt and accurate service.
- Maintained strict hygiene and safety standards, consistently meeting food safety compliance checks.
Employment History
01-2018
Education / Qualifications
false
Key Professional Attributes
- Excellent communication skills; able to deliver an excellent customer experience.
- High level of self-motivation
- Ability to pay attention to detail
- Ensure that the Dining/Kitchen areas are maintained excellent standards of cleanliness and sanitation at all times.
- Strong customer relation skills
Timeline
Cleaner
Self Employed
08.2021 - 12.2021
Food Truck Attendant
Family Run Business
09.2019 - 01.2020
Customer Service
The Provender Bakery
03.2018 - 02.2020
Kitchen Hand/ Customer Service / Waitress/ Café /Bartender
The Grand Caledonian
12.2016 - 12.2017
RSA - undefined
Certificate III - Catering Operations
Certificate II - Animal Studies
Goulburn Ovens Institute of TAFE
Certificate III - Retail
Key Institute
Certificate III - Hospitality
Key Institute