Keira Katounas
Buttaba,NSW
Summary
Motivated for a stable job with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Flexible availability and is able to work full time.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
The Yard Morisset
08.2022 - 09.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- completed a barista training course and used knowledge in cafe daily
- cleaned coffee machines with professional products
Nail Technician Assistant
Five Star Nail Salon
05.2022 - 07.2022
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Frequently restocked workstations and organized and stocked product sales shelves.
- Cleaned and sanitized tools and equipment before each client.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Commercial Cleaner
Michelle Horne
02.2019 - 09.2020
- Cleaned building floors by sweeping, mopping and scrubbing floors. sanitized doctors room to maintain a clean environment
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Used squeegees and cleaners to clean windows and glass partitions.
- Kept building entryway glass clean and polished for professional presentation.
- Refilled soap dispensers and air fresheners in 2 bathrooms.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- cleaned surgical procedure room with caution to maintain a healthy and safe environment
Education
Certificate III - Beauty Therapy
Newcastle Tafe
12.2022
Skills
- Food Sanitation
- Credit and Debt Card Processing
- Collaborative Relationships
- Billing and Payment Processing
- Money Handling
- customer service
- Service Quality
- Proper Storage Procedures
- Cleaning and Sanitizing
- Cash Register Operations
- Guest Satisfaction
- Phone Inquiries
Timeline
Restaurant Waitress
The Yard Morisset
08.2022 - 09.2022
Nail Technician Assistant
Five Star Nail Salon
05.2022 - 07.2022
Commercial Cleaner
Michelle Horne
02.2019 - 09.2020
Certificate III - Beauty Therapy
Newcastle Tafe
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