Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keira Mason

Nerrina,VIC

Summary

I am a dedicated and motivated individual who has completed year 12 VCE. I am eager to embark on a full-time or part time opportunity with an organisation where I can apply and adapt my skill set. With a strong work ethic, I am adept at taking direction and collaborating with team members to achieve shared goals. I am friendly, professional and committed to personal and professional growth to any role I undertake.

Overview

2
2
years of professional experience

Work History

Receptionist

Grampians Consulting Suites
04.2024 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.

Crew Member

McDonalds
04.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Customer Service Team Member

Woolworths
02.2022 - 08.2023
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Reported to the Front End Team Leader.
  • Maintained registers.
  • Cash Handling.
  • Service Desk- Answering Phones.
  • Managed Self Serve.
  • Restocked shelves/Fridges.
  • Assisted with all Ad-hoc Tasks as requested by management.


Work Experience

Maryborough Police Station
07.2023 - 07.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Answering Phone calls From Public in Police Watch House.
  • Collecting Information and Statements From Public.
  • Ad-hoc Tasks as Directed from officers.

Education

VCE Certified -

Woodmans Hill Secondary College
Ballarat, VIC
10.2023

Skills

    • Organization skills
    • Time Management
    • Telephone skills
    • Verbal and written communication
      • Customer/Client relations
      • Problem Solver
      • Team Player
      • Adaptable

Timeline

Receptionist

Grampians Consulting Suites
04.2024 - 06.2024

Work Experience

Maryborough Police Station
07.2023 - 07.2023

Crew Member

McDonalds
04.2023 - 06.2024

Customer Service Team Member

Woolworths
02.2022 - 08.2023

VCE Certified -

Woodmans Hill Secondary College

Similar Profiles

CREATE PROFILE
Keira Mason