Keira Vickovic
Summary
To secure a responsible career opportunity to fully utilise my training and skills while making a good contribution to the success of the company
Overview
3
3
years of professional experience
Work History
Mixologist/Host
Bungalow 8
12.2023 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Waitress
Whiteheads
03.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
GCSE - Maths
Secondary school
05.2021
GCSE - Geography
Secondary school
05.2021
GCSE - English
Secondary school
05.2021
Skills
- Time management
- Stress management
- Organisation
- Allergy awareness
- Patience and Empathy
- Efficient multitasking
- Cleanliness and sanitation
- Food Safety Training
- Customer experience management
- Cash Handling Accuracy
- Networking and relationship building
- Responsible Alcohol Service
- Customer Relationship Management
- Sales and Marketing
- Upselling strategies
- Memory for orders
- Ordering and restocking
Timeline
Mixologist/Host
Bungalow 8
12.2023 - Current
Waitress
Whiteheads
03.2021 - 06.2023
GCSE - Maths
Secondary school
GCSE - Geography
Secondary school
GCSE - English
Secondary school
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