Summary
Overview
Work History
Education
Skills
References
Timeline
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Keira Whittingham

Keira Whittingham

Lurnea,NSW

Summary

Recently graduated Student seeking part-time/casual work experience to enhance skills within the workforce. An outstanding communicator both verbally and in writing, with proficiency in customer service and the capacity for quick thinking. In pursuit of another career where I can put my abilities to work for your business to extend my own personal knowledge and experiences. Individual with high motivation who has worked in demanding circumstances demonstrating the capacity to maintain composure under duress and handle challenging customer service requests.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

McDonald's
Warrick Farm, NSW
04.2023 - Current
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Ensured compliance with all safety regulations during shifts.
  • Monitored performance of staff to ensure quality standards were met.
  • Trained new employees on procedures, policies, and job functions.
  • Maintained accurate records of employee attendance and payroll data.

Crew Member/Crew Coach

WarwickMcDonald's
Liverpool And Bass Hill , NSW
07.2020 - 04.2023
  • Helped with tasks, taking messages, taking cash, and answering phone inquiries
  • Maintained clean, neat, and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others
  • Supported engaging, fun, and smooth-running events by helping with organization and planning
  • Managed and trained new staff and members
  • Provided a warm and welcoming work environment through communication
  • Supported and gained strong friendships throughout the journey.

Barista

School Cafe Club. Liverpool Girls High School
02.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Maintained regular and consistent attendance and punctuality
  • Recommended products based on a solid understanding of individual customer needs and preferences
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Complied with standards for merchandising, stocking, and storing products.

Babysitter

Family Members
  • Communicate positively with children and guardians
  • Played games, worked on puzzles and read books to young children
  • Organized and cleaned home after activities by picking up toys and straightening up playroom
  • Prepared healthy, age-appropriate snacks and meals
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation
  • Assisted children with homework assignments and special projects across different subjects
  • Supervised children engaged in physical activity, learning, and social skills with peers
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Education

High School Diploma -

Liverpool Girls High School
Sydney, NSW
11-2022

Skills

  • Promoting Good Behavior
  • Time Management
  • Customer Response And Relations
  • Customer Needs Assessments
  • Resolving Complaints
  • Positive Interactions
  • Strategic Planning
  • Team Collaboration
  • Operations Management
  • Training and Mentoring
  • Policy Administration
  • Payment Processing
  • Hiring and Recruiting
  • Documentation and Reporting
  • Interpersonal Skills
  • Cash Handling
  • Sales Strategies

References

References available upon request.

Timeline

Shift Lead Manager

McDonald's
04.2023 - Current

Barista

School Cafe Club. Liverpool Girls High School
02.2021 - 01.2022

Crew Member/Crew Coach

WarwickMcDonald's
07.2020 - 04.2023

Babysitter

Family Members

High School Diploma -

Liverpool Girls High School

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Keira Whittingham