Keirah Lopez
Wulkuraka,QLD
Summary
Am a recent high school graduate with a strong academic foundation and passion for public service, seeking a part time to full time APS position. Eager to apply strong work ethic and quick learning abilities in a new dynamic and collaborative environment. Highly motivated to achieve initiatives and goals while gaining valuable professional experience to further develop skills and build a career with APS. A seasoned customer service supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Woolworths Customer Service Supervisor
Woolworths
07.2022 - Current
- Coached employees through day-to-day work and complex problems
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Assumed responsibility for counting and balancing tills at the beginning and end of shifts, upholding financial accuracy and accountability.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Harvest Markets Customer Service Assistant
Harvest markets
10.2020 - 05.2022
- Ensured only high quality products were offered to customers
- Provided exceptional customer service, addressing inquiries, and assisting customers with product selection
- Offered personalized recommendations based on customer preferences and needs
- Effectively managed and organized inventory, ensuring product availability and minimizing waste
- Maintained accuracy in financial transactions and adhered to cash handling protocols
- Streamlined the customer service process for increased efficiency and faster response times.
- Collaborated with team members to achieve daily sales targets and ensure smooth operations
- Communicated effectively to coordinate tasks and contribute to a positive team environment
- Adapted to changing circumstances and maintained attention to detail under pressure
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Adapted to fluctuations in customer traffic and inventory demands
- Willingly took on new responsibilities as needed, contributing to the overall success of the team
- Performed routine audits of cash tills, meticulously verifying cash amounts to maintain precise financial records.
Education
Certificate III Business BSB30120 -
Binnacle Training
Ipswich, QLD08.2023
Certificate II in Hospitality - SIT20316 -
Binnacle Training
Ipswich, QLD10.2023
Certificate II Tourism SIT20116 -
Binnacle Training
Ipswich, QLD11.2023
High School Certificate -
Bremer State High School
Ipswich, QLD11.2023
Licence - vehicle driving -
Qld Automatic Drivers Licence
Ipswich, QLD12.2023
Skills
- Cultural awareness knowledge
- Setting department goals and elevating customer satisfactions from the VOC (voice of customer survey)
- Excellent skills with working in teams and independently
- Strong time management skills with time sensitive tasks
- Excellent multitasking abilities
- Excellent communication with customers and the community
- Excellent critical thinking abilities
- Team Building and Leadership
- Handling Escalations
- Decision-Making
references
Cherie Bell
Woolworths Supermarket Service Department Manager
phone number
Shelly Anderson
Woolworths Supermarket Store Manager
phone number
Timeline
Woolworths Customer Service Supervisor
Woolworths
07.2022 - Current
Harvest Markets Customer Service Assistant
Harvest markets
10.2020 - 05.2022
Certificate III Business BSB30120 -
Binnacle Training
Certificate II in Hospitality - SIT20316 -
Binnacle Training
Certificate II Tourism SIT20116 -
Binnacle Training
High School Certificate -
Bremer State High School
Licence - vehicle driving -
Qld Automatic Drivers Licence
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