Keirah Reynell
Sydney,NSW
Overview
5
5
years of professional experience
Work History
Case Management Specialist
Employers Mutual
09.2023 - Current
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Coordinated with legal professionals when necessary to address issues related to insurance coverage or other legal matters impacting client cases.
MEDICAL RECEPTIONIST
Sydney West Sports Medicine
04.2023 - Current
- Scanned and documented new patient information in electronic health records for registration purposes
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Greeted patients immediately upon arrival, providing excellent customer service
- Worked alongside Allied Health Practitioners to deliver utmost care to all patients, and to accommodate their needs.
DENTAL ASSISTANT
Gentle Dental Care
02.2021 - 04.2023
- Educated patients on proper oral care habits and disease prevention
- Set up dental instruments and supplies in alignment with dentist preferences
- Offered gentle support and delivered compassionate care during dental procedures
- Monitored expiration dates of medications stored in the facility
- Took digital X-rays and intraoral photographs
- Charted patient data and treatment in electronic health records system
- Communicated with clinical coordinator to discuss and determine patient care and treatment.
CUSTOMER SERVICE ASSOCIATE
KFC
03.2019 - 02.2021
- Followed up with customers to support satisfaction and resolve any issues
- Assisted customers with product selection, order entry, and payment processing
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Adhered to all established standards for quality assurance purposes as well as safety procedures
- Assisted with training new employees on the company's procedures for handling customer inquiries.
Education
HIGH SCHOOL DIPLOMA -
Elderslie High School
Sydney, NSW02.2021
Skills
- Electronic Medical Record
- Operational Requirements
- Records Maintenance
- EMR Systems
- Medical Records Management
- Medical Billing and Coding
- Reminder Calls
- Front Desk Operations
- Telephone Etiquette
- Insurance Claims
- Regulatory Compliance
- Client Advocacy
- Ethical Practice
- Teamwork and Collaboration
- Time Management
- Attention to Detail
References
References available upon request
Timeline
Case Management Specialist
Employers Mutual
09.2023 - Current
MEDICAL RECEPTIONIST
Sydney West Sports Medicine
04.2023 - Current
DENTAL ASSISTANT
Gentle Dental Care
02.2021 - 04.2023
CUSTOMER SERVICE ASSOCIATE
KFC
03.2019 - 02.2021
HIGH SCHOOL DIPLOMA -
Elderslie High School