Summary
Overview
Work History
Education
Skills
Timeline
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KEIRAH REYNELL

Newcastle,NSW

Summary

I am a young, mature and vibrant woman who has recently relocated to the Newcastle area, seeking to expand my experiences, meet new challenges in the work force and grow within a professional and dynamic. I possess a high knowledge in computer programs such as Blue Chip, Outlook, Word & Excel and have the ability to learn & adapt to other computer software. A pleasurable, professional telephone manner, proven ability to build and maintain a positive rapport with staff and patients/customers and maintain a safe, respectful, positive and effective working environment. I am an efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills.

Overview

5
5
years of professional experience

Work History

Dental Receptionist/Assistant

Pacific Smiles Wollongong
Wollongong, NSW
05.2025 - Current
  • Managed patient scheduling and appointment confirmations for dental services.
  • Assisted patients with check-in and check-out processes at the reception area.
  • Handled incoming phone calls and addressed patient inquiries efficiently.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Dental Assistant

Value Dental Centres
Sydney, Australia
08.2024 - 05.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
  • Provided 3D scans for patients.
  • As well as assisting I was a laboratory tech as well, I am very familiar with Cerec and the making of crowns using it, as well as Asiga to make surgical guides used for implant surgeries.
  • Operated laboratory equipment, including centrifuges and spectrophotometers, effectively.
  • Trained new staff on laboratory procedures and proper use of equipment safely.
  • Assisted and instructed other laboratory technicians.

Case Management Specialist

EML, Employers Mutual
Sydney, Australia
08.2023 - 08.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

Dental assistant/Front Desk Receptionist

Gentle Dental Care
Liverpool, NSW
02.2021 - 08.2023
  • Prepared treatment rooms by sterilizing instruments and organizing supplies.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Maintained inventory of dental materials and ordered supplies as needed.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Education

Mount Annan High School
Sydney, NSW

Skills

  • Electronic Medical Record
  • Medical Billing and Coding
  • Operational Requirements
  • Reminder Calls
  • Records Maintenance
  • Front Desk Operations
  • EMR Systems
  • Telephone Etiquette
  • Medical Records Management
  • Insurance Claims
  • Patient scheduling
  • Staff training

Timeline

Dental Receptionist/Assistant

Pacific Smiles Wollongong
05.2025 - Current

Dental Assistant

Value Dental Centres
08.2024 - 05.2025

Case Management Specialist

EML, Employers Mutual
08.2023 - 08.2024

Dental assistant/Front Desk Receptionist

Gentle Dental Care
02.2021 - 08.2023

Mount Annan High School
KEIRAH REYNELL