Keiran Hall
Glenorchy,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Psychology Student
University Of South Australia
01.2022 - 12.2023
- Enhanced client understanding of psychological concepts by developing clear and concise educational materials.
- Improved overall mental health among students by organizing stress management workshops and group sessions.
- Assisted in increased student engagement during lectures through the implementation of interactive activities.
- Contributed to the development of a supportive learning environment by providing one-on-one guidance for struggling students.
- Facilitated academic growth among fellow psychology students by leading study groups and tutoring sessions.
University Student
Macquarie University
10.2019 - 12.2021
- Increased student participation by incorporating group activities and peer feedback sessions.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Streamlined grading process for more accurate assessment of student progress, saving time on administrative tasks.
- Expanded curriculum offerings by developing new courses based on student interests and industry trends.
Account Manager
Concept Fasteners
03.2011 - 04.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Built diverse and consistent sales portfolio.
Delivery Driver
Grand Coral
06.2010 - 03.2011
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Account Manager
Aus Steel
01.2008 - 06.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
Account Manager
Lanier Australia
01.2003 - 12.2007
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Technician
Lanier Australia
01.1998 - 12.2002
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Installation Specialist
Jumping JJs
02.2002 - 08.2004
- Enhanced customer satisfaction by providing efficient and accurate installation services.
- Reduced service call-backs by performing thorough system checks after installations.
- Streamlined installation processes for improved team productivity and time management.
- Collaborated with sales teams to ensure seamless transitions from purchase to installation.
Truck Fitter
Beaurepairs
05.1993 - 12.1997
- Reduced downtime by performing preventative maintenance on equipment, ensuring smooth operations.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Troubleshot complex mechanical issues, developing effective solutions that minimized disruptions to project timelines.
- Assisted in training new employees, sharing technical knowledge and best practices for efficient operations.
- Improved overall project completion time through proficient use of hand tools, power tools, and specialized machinery.
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
Education
High School Diploma -
Port Hacking High School
Miranda, NSW10.1992
Skills
- Project management
- Group dynamics
- Ethical understanding
- Empathy development
- Time management
- Report writing
- Attention to detail
- Client rapport building
- Critical thinking
- Goal setting
- Self-reflection
- Stress management
- Conflict resolution
- Interpersonal communication
- Statistical knowledge
- Emotional intelligence
- Cross-cultural awareness
- Decision making
Memory building skills
There are many proven ways to increase your capacity to remember information using different modalities that enhance retaining data
Timeline
Psychology Student
University Of South Australia
01.2022 - 12.2023
University Student
Macquarie University
10.2019 - 12.2021
Account Manager
Concept Fasteners
03.2011 - 04.2017
Delivery Driver
Grand Coral
06.2010 - 03.2011
Account Manager
Aus Steel
01.2008 - 06.2010
Account Manager
Lanier Australia
01.2003 - 12.2007
Installation Specialist
Jumping JJs
02.2002 - 08.2004
Technician
Lanier Australia
01.1998 - 12.2002
Truck Fitter
Beaurepairs
05.1993 - 12.1997
High School Diploma -
Port Hacking High School
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