Keira Nicole Lee
QLD
Summary
Digital retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Retail Associate
Plain Sight Coffee Corporation
09.2017 - 01.2023
- Develops, monitors, writes and updates product content contained on eCommerce websites
- Works with product management, sales, graphics, and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms
- Uses Spreadsheets or Excel in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement
- Sets standards, systems, and best practices for new product listings, content creation, distribution, and maintenance
- Assists with decisions about promotions such as discounted offers and affordable bulk packages
- Schedules and communicates intensive site maintenance, as needed
- Monitors website traffic and customer reviews to gauge responses to site and product updates
- Analyzes sales-related data to predict future sales and stock requirements.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Influencer Marketing Associate
Plain Sight Coffee Corporation
04.2019 - 01.2023
- Develops and executes influencer marketing strategies and creative campaigns
- Identifies and builds relationships with prominent influencers
- Establishes and maintains regular communication between the brand and influencer partners -
- Actively researches on emerging influencers and trends through various social media channels such as Instagram, TikTok and Instagram
- Coordinates with the marketing team to create and coordinate marketing strategies that work across different channels
- Monitors influencer content to ensure compliance with brand voice and guidelines - Maintains Influencer Budget
HR Admin Associate
The Penbrothers International Inc
05.2017 - 09.2017
- Supports human resources department by screening, testing, and interviewing applicants
- Prepares payroll by calculating pay, distributing checks, and maintaining payroll records
- Provides orientation for new employees by reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents
- Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time
- Documents and tracks human resources actions by completing forms, reports, logs, and records
- Sets up and schedules complicated meetings for interviewees, hiring managers, employees, and department heads.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Education
Bachelor of Arts - Philosophy
De La Salle University
Manila12.2016
Skills
- Adobe Photoshop
- Canva
- Microsoft Office (Word, Powerpoint, Excel) and their Google alternatives
- Shopify
- E-Commerce
- Social Media Platforms
- Order Entry
- Data Entry
- Customer Service
- Digital Retail Support
- Administrative Support
- Payment Processing
Certification
Foundations of UX Design - Google | Coursera
UX Design Process - Google | Coursera
Wireframes and Low Fidelity Prototypes - Google | Coursera
Timeline
Influencer Marketing Associate
Plain Sight Coffee Corporation
04.2019 - 01.2023
Digital Retail Associate
Plain Sight Coffee Corporation
09.2017 - 01.2023
HR Admin Associate
The Penbrothers International Inc
05.2017 - 09.2017
Bachelor of Arts - Philosophy
De La Salle University
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