Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Keisha Adams Roland

West Monnah,Tasmania

Summary

Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Bellerive Doctors
07.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Extended care assistant

Uniting Aged Well
01.2018 - Current
  • Assist you with personal care, healthcare and hygiene
  • Support activities of mobility and transferring
  • Helping clients to participate in leisure activities
  • Fast paced working environment.
  • Provided assistance with meal preparation and feeding as needed, adhering to dietary restrictions and promoting proper nutrition among patients under extended care supervision.
  • Participated in regular staff meetings to share insights, challenges, and suggestions for improvement within the extended care unit.
  • Provided emotional support to patients and families during difficult moments, fostering a positive environment for healing.

Covid concierge check in desk duties

Calvary Hospital Lenah Valley
  • Temperature checks
  • Maintaining a level of continuous hand hygiene for the incoming community
  • Document handling skills
  • Customer service skills
  • Communication skills between Calvary staff.

Customer Service

Ellamessa Cafe
  • Cash handling
  • Variety of food preparation
  • Time management.
  • Provided exceptional customer service, resolving issues promptly and exceeding expectations.
  • Enhanced member retention through personalized engagement and excellent customer service.

Education

Bachelor of Nursing - Enrolled Nursing

TasTAFE
Hobart, TAS
07.2025

Certificate III - Community Support And AgedCare

TasTafe
Warrane, TAS
10.2018

Some College (No Degree) -

Rosny College
Rosny Park Tas

Rosebay High School
01.2016

Skills

  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Proactive attitude
  • Guest Services
  • Exceptional communication
  • Training and mentoring
  • Cash Handling
  • Telephone Etiquette

Certification

  • Cert III in individual support, Ageing home and Community
  • Drivers Licence
  • First aid certificate
  • National Police check

References

  • Meika Bird, 0448 165 649, ENJO (Manager Tasmania)
  • Fiona Clarke, 0429 680 720, Registered Nurse
  • Nathan Martsens, 0431 375 136, Randstad Recruitment agency

Timeline

Medical Receptionist

Bellerive Doctors
07.2021 - Current

Extended care assistant

Uniting Aged Well
01.2018 - Current

Covid concierge check in desk duties

Calvary Hospital Lenah Valley

Customer Service

Ellamessa Cafe

Bachelor of Nursing - Enrolled Nursing

TasTAFE

Certificate III - Community Support And AgedCare

TasTafe

Some College (No Degree) -

Rosny College

Rosebay High School

Similar Profiles

CREATE PROFILE
Keisha Adams Roland