Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Costa

Caroline Springs

Summary

Currently an accomplished Assistant Manager with in-depth experience in setting and achieving personal and professional goals. Very well-versed in sales, personal management, inventory organisation, conflict solving and overall customer service. Dedicated to being a collaborative leader with eagerness to partner with coworkers to promote and engaged an empowering work culture.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Supre
06.2023 - Current
  • Setting and achieving weekly/monthly goals to achieve set sales targets & wages
  • Running the store at a high standard of cleanliness & organisation
  • Weekly to monthly visual merchandising
  • Resolving all team & customer concerns
  • Managing and overseeing all inventory eg. Stock to the floor, available size runs & all housekeeping standards
  • Delegating and empowering team

Sales Assistant

Supre
05.2022 - 06.2023
  • Providing positive/inviting customer service
  • Organising and providing stock to the shop floor
  • Maintaining store standards eg. Housekeeping, refilling sizes & styles, organising excess clothing, etc.
  • Achieving sales budgets/targets.
  • Meeting personal KPI goals
  • Caretaking at a manager level within my store and others

Online Personal Shopper

Woolworths Supermarket
09.2021 - 09.2022
  • Obtained training in OH&S
  • Directing customers through the store to find certain items
  • Collecting groceries for online orders
  • Tracking order status & communicating with other departments eg. the Deli team about custom orders or out-of-stock issues.
  • Preparing Uber orders time efficiently
  • Picking up shifts to help the Customer service team in front of house
  • Helping organising/cleaning & preparing shelves for night fill restock

Sales Assistant

Ghanda Clothing
11.2019 - 07.2022
  • Providing positive/inviting customer service
  • Organising and providing stock to the shop floor
  • Maintaining store standards eg. Housekeeping, refilling sizes & styles & folding clothes neatly
  • Achieving sales budgets/targets.
  • Weekly visual merchandising

Education

High School Diploma -

Catholic Regional College Sydenham
Victoria
2020

Skills

  • Great communication
  • Eager to learn & develop
  • Time management
  • Interpersonal skills
  • Conflict resolution
  • Team work / Leadership
  • Adaptable & Open minded

Timeline

Assistant Manager

Supre
06.2023 - Current

Sales Assistant

Supre
05.2022 - 06.2023

Online Personal Shopper

Woolworths Supermarket
09.2021 - 09.2022

Sales Assistant

Ghanda Clothing
11.2019 - 07.2022

High School Diploma -

Catholic Regional College Sydenham

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Keisha Costa