Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Sommerfield

Margate,QLD

Summary

Driven professional with a proven track record in pet care and team management, notably at Annette Vanloon. Excelled in client communication and grooming best practices, enhancing customer satisfaction and repeat business. Demonstrated a strong work ethic and adeptness in creating safe, caring environments for pets, significantly improving operational efficiency and team cohesion. Looking to expand my knowledge and experience.

Overview

5
5
years of professional experience

Work History

Private Dog Sitter

Private Care
01.2020 - Current
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
  • Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
  • Offered additional services such as basic grooming and bathing upon request from clients, adding value to the overall experience.
  • Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
  • Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
  • Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.

Assistant Manager

Peninsula Take Away and Convenient Store.
03.2024 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake.

Education

9 -

Sandgate District State High School
Deagon, QLD

Certificate III - FOOD AND SAFETY HYGIENE - RSBA1

Alison Empower Yourself.
Brisbane, QLD
09.2024

Skills

Pet care needs

Timeline

Assistant Manager

Peninsula Take Away and Convenient Store.
03.2024 - 09.2024

Private Dog Sitter

Private Care
01.2020 - Current

9 -

Sandgate District State High School

Certificate III - FOOD AND SAFETY HYGIENE - RSBA1

Alison Empower Yourself.

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Keisha Sommerfield