Keisha Sommerfield
Margate,QLD
Summary
Driven professional with a proven track record in pet care and team management, notably at Annette Vanloon. Excelled in client communication and grooming best practices, enhancing customer satisfaction and repeat business. Demonstrated a strong work ethic and adeptness in creating safe, caring environments for pets, significantly improving operational efficiency and team cohesion. Looking to expand my knowledge and experience.
Overview
5
5
years of professional experience
Work History
Private Dog Sitter
Private Care
Margate, QLD
01.2020 - Current
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
- Offered additional services such as basic grooming and bathing upon request from clients, adding value to the overall experience.
- Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
- Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
- Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
Assistant Manager
Peninsula Take Away and Convenient Store.
Margate, QLD
03.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake.
Education
9 -
Sandgate District State High School
Deagon, QLDCertificate III - FOOD AND SAFETY HYGIENE - RSBA1
Alison Empower Yourself.
Brisbane, QLD09.2024
Skills
Pet care needs
Client communication
Grooming best practices
Care Plan Adherence
Team player
Strong work ethic
Timeline
Assistant Manager
Peninsula Take Away and Convenient Store.
03.2024 - 09.2024
Private Dog Sitter
Private Care
01.2020 - Current
9 -
Sandgate District State High School
Certificate III - FOOD AND SAFETY HYGIENE - RSBA1
Alison Empower Yourself.