Keisha Stewart
Exmouth,Australia
Summary
Caring and reliable professional with experience in customer service, administration, and team supervision. Skilled in communication, problem-solving, and building positive relationships, with a proven ability to lead, train, and support staff effectively. Known for integrity, and the ability to stay calm and focused in busy environments. Committed to delivering high-quality work, and maintaining friendly, professional interactions with customers and colleagues.
Overview
7
7
years of professional experience
Work History
Property Management Assistant (Promoted)
Ray White Exmouth
Exmouth , WA
04.2025 - Current
- Assisted property manager with tenant inquiries and maintenance requests.
- Coordinated property showings and scheduled appointments for prospective tenants.
- Maintained accurate records of lease agreements and tenant information.
- Processed rental applications and performed background checks for potential tenants.
- Communicated with vendors to arrange repairs and maintenance services promptly.
- Developed marketing materials to promote available rental properties effectively.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Organized and conducted regular inspections of properties to identify any potential maintenance or repair issues, completing a written report of routine inspection.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Analyzed market trends to determine appropriate rent amounts for vacant units.
- Assisted with preforming and writing in going Property Condition Reports.
Sales Administrator (Promoted from previous role)
Ray White Exmouth
Exmouth, WA
12.2024 - 04.2025
- Managed property sales administration, drafted contracts and ensured all sales documentation and processes remained accurate and up to date, including listing agreement and contract of sale.
- Created marketing materials such as property descriptions, promotional flyers, and virtual 360° walkthroughs.
- Handled communication with buyers, sellers, settlement agents, and prospective clients via phone, email, and in person.
- Supported property viewings.
- Served as first point of contact for office phone calls and emails, directing inquiries appropriately.
- Trained new staff in sales processes and administrative procedures.
- Maintained and ensured compliance with contract milestones such as finance approval, pest and structural checks and settlement dates.
Reservation consultant
Exmouth Holidays - Ray White Exmouth
03.2024 - 12.2024
- Respond to incoming calls and emails regarding bookings, rates, availability, and services.
- Process reservations via HomHero and online booking platforms.
- Provide detailed information on accommodation, amenities, promotions, and local attractions.
- Handle customer complaints with professionalism and efficiency, ensuring satisfaction.
- Resolve booking discrepancies and process payments securely.
- Maintain high levels of customer service through active listening and strong interpersonal skills.
- Respond promptly and professionally to customer emails and follow-ups.
Supervisor
BP
Nhulunbuy, Australia
02.2023 - 03.2024
- Led a team in a fast-paced retail and fuel service environment, ensuring smooth daily operations and high customer satisfaction.
- Supervised, trained, and mentored staff on safety protocols, food handling standards, service procedures, and operational practices.
- Delegated responsibilities efficiently and set clear expectations for shift tasks and team performance.
- Handled employee performance management including coaching, feedback, conflict resolution, and disciplinary action when needed.
- Recruiting and onboarding new team members to build a cohesive and reliable workforce.
- Acted as the primary point of contact for customer complaints, resolving issues calmly, professionally, and promptly.
- Oversaw cash handling procedures, including safe drops, EFTPOS transactions, end-of-day reconciliation, and daily banking.
- Completed compliance paperwork such as dangerous goods documentation for fuel deliveries.
- Maintained operational readiness by performing light maintenance on pumps, POS systems, and other equipment.
- Managed inventory and ordering, ensured shelves were well-stocked, and monitored merchandising.
- Ensured store security by monitoring CCTV, performing safety checks, and managing opening and closing procedures.
Cashier/ store hand
Gorrrkbuy Industrial Supplies
Nhulunbuy, Australia
01.2022 - 07.2023
- Assisted with product selection, special orders, and customer inquiries.
- Processed sales, quotes, and daily banking.
- Managed stock, displays, and incoming deliveries.
- Provided friendly and efficient customer service in-store and over the phone.
Casual
Woodside Bakery
SA, Australia
01.2021 - 09.2021
Cashier
BP
Nulunbuy, NT
07.2018 - 01.2021
Education
High school -
Nhulunbuy High Scool
Nhulunbuy01-2022
Skills
- Microsoft Word
- Outlook
- Phone and email etiquette
- Team collaboration and relationship building
- Conflict resolution and de-escalation
- Reliable, honest, and trustworthy
- Integrity
- Staff evaluation
- Staff management
- Communication skills
- Task delegation and supervision
- Training staff
- Teamwork development and collaboration
- Customer relationships
- Work planning and prioritisation
- Communication
- Cash management
- Accurate daily banking
- Taking initiative
- Leading by example
- Productivity
- Written communication
- Open driver's license
Undertook the following nationally accredited VET units and modules
- SOURCE AND PRESENT INFORMATION
- SHOW SOCIAL AND CULTURAL SENSITIVITY
- SOURCE AND USE INFORMATION ON THE TOURISM AND TRAVEL INDUSTRY
- INTERACT WITH CUSTOMERS
- PARTICIPATE IN SAFE WORK PRACTICES
References
- Lisa Roach - Head manager and store owner, BP
Phone: 0400871881
Email: Admin@bpnhulunbuy.com.au
- Shane Jones - Manager, BP
Phone: 0480463633
Timeline
Property Management Assistant (Promoted)
Ray White Exmouth
04.2025 - Current
Sales Administrator (Promoted from previous role)
Ray White Exmouth
12.2024 - 04.2025
Reservation consultant
Exmouth Holidays - Ray White Exmouth
03.2024 - 12.2024
Supervisor
BP
02.2023 - 03.2024
Cashier/ store hand
Gorrrkbuy Industrial Supplies
01.2022 - 07.2023
Casual
Woodside Bakery
01.2021 - 09.2021
Cashier
BP
07.2018 - 01.2021
High school -
Nhulunbuy High Scool
Similar Profiles
Lucas TorzilloLucas Torzillo
Gardener at Ray White Real EstateGardener at Ray White Real Estate
Abdul KouroucheAbdul Kourouche
Sales Executive at Ray White Macarthur GroupSales Executive at Ray White Macarthur Group
Lena AkonLena Akon
Administrative Assistant at Ray white Taylors LakesAdministrative Assistant at Ray white Taylors Lakes
Amelia OrrmanAmelia Orrman
Front End Supervisor at Exmouth IGAFront End Supervisor at Exmouth IGA
Elena GrandiElena Grandi
MARINE BIOLOGY LAB INTERNSHIP at UNIVERSITY OF PADUAMARINE BIOLOGY LAB INTERNSHIP at UNIVERSITY OF PADUA