Keisha Walsh

In this role, I assisted hairdressers with cutting, colouring, and styling hair to maintain the salon’s workflow efficiency. I paid close attention to detail when performing tasks such as shampooing, conditioning, and blow-drying clients’ hair. I also helped maintain the cleanliness of the salon, ensuring the environment was tidy and welcoming for clients. Additionally, I supported hairstylists by preparing tools and supplies in a timely manner. This experience allowed me to develop strong communication skills while interacting with both clients and colleagues in a professional salon environment.

At this company, I have worked in two distinct roles. In the first, I was responsible for making cold calls to generate leads, set appointments, and uncover client needs through in-depth discovery. In the second role, I took on administrative tasks such as managing invoicing, handling emails, and communicating with new clients. Balancing these roles helped me improve my cold calling techniques, enhance my time management and organisational skills, and become proficient in administrative tasks like invoicing and client communication. Overall, my work led to improved sales performance, higher client satisfaction, and increased efficiency in both sales and administrative areas.

In my previous role at a takeaway shop, I was responsible for maintaining cleanliness, resetting tables, and creating a welcoming atmosphere for customers. I greeted customers with a friendly attitude, handled transactions, took phone orders, and ensured the shop was well-stocked. Additionally, I managed opening and closing duties. This experience helped me develop strong multitasking abilities and refine my customer service skills, allowing me to effectively handle various tasks in a fast-paced environment.