Keith Hilliard
Glenorie,NSW
Summary
Over 20 years experience in the Real Estate industry. Currently specialising in acreage properties with occasional Residential sales.
Previous management roles as a self employed Director.
Previous Training manager for a large Finance company. Training included one on one and up to groups of over 100 employees.
Overview
50
50
years of professional experience
Work History
Licensed Real Estate Sales Agent
McGrath Estate Agents
Castle Hill, NSW
07.2009 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
Self Employed Managing Director
Artvue Printing
Brookvale, NSW
07.2003 - 11.2008
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Self Employed Managing Director
Sterling Graphics Pty Ltd
Lane Cove, NSW
07.1992 - 06.2003
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Self Employed Managing Director
LJ Hooker Real Estate
Carlingford, NSW
07.1984 - 06.1992
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
Salesperson
LJ Hooker Real Estate
Castle Hill, NSW
07.1980 - 06.1984
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Was recognised as a leading Auction office
Training Manager
Person To Person Finance ( Citicorp )
Sydney, NSW
07.1977 - 06.1980
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Manager
Avco Financial Services
Penrith, NSW, Campbelltown NSW, Parramatta NSW
07.1973 - 06.1977
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Raines Foundation Grammar School
London UK12.1967
Skills
- Confident Trainer
- Senior Real Estate Specialist (SRES)
- Work Well Independently
- Legal Requirements
- Strong Organizational Skills
- CRM Software Use
- Accounting and Bookkeeping
Timeline
Licensed Real Estate Sales Agent
McGrath Estate Agents
07.2009 - Current
Self Employed Managing Director
Artvue Printing
07.2003 - 11.2008
Self Employed Managing Director
Sterling Graphics Pty Ltd
07.1992 - 06.2003
Self Employed Managing Director
LJ Hooker Real Estate
07.1984 - 06.1992
Salesperson
LJ Hooker Real Estate
07.1980 - 06.1984
Training Manager
Person To Person Finance ( Citicorp )
07.1977 - 06.1980
Manager
Avco Financial Services
07.1973 - 06.1977
Raines Foundation Grammar School