Keith Kong
Wantirna,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Assitant Store Manager
Telstra
03.2022 - Current
- To manage and motivate a team of 15 customer service and sales consultants, ensuring that they are upskilled and able to reach targeted KPIs.
- Management responsibilities such as rostering and ensuring that staff are following Telstra principles and values accordingly.
- Store Operations - tracking incoming and outgoing stock precisely. Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Store Reputation - upholding the Telstra brand by ensuring customers are delivered the best service and experience in-store through enhanced store appearance and coaching towards personnel.
- Representing the store in weekly meetings with the region, to share our best practices and systems for success. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service and Sales Consultant
Telstra
04.2020 - 03.2022
- Used consultative sales techniques to understand customer needs - advised them on relevant products and services as solutions to ensure optimal satisfaction of the customer.
- Adopted values and principles of the “Telstra Branded Experience” to tailor customer service experience with each individual customer.
- Developed the ability to process the complaints of customers and offering unique resolutions to their concerns.
- Managing KPIs by overlooking sales strategies in order to reach quarterly, monthly and weekly targets.
Education
Bachelor's Degree of Psychological Science -
Deakin University
Burwood, VIC01.2021
Victorian Certificate of Education (VCE) -
Brentwood Secondary College
01.2017
Scholastic Aptitude Test (SAT) -
College Board
01.2017
Skills
- Adaptive decision making and tailored problem solving focusing on the human centred design
- Ability to speak and understand Malay and Mandarin fluently
- Experienced in navigating business systems programmed by SalesForce, SIEBEL, UPOS, Oracle and more
- Coachable and adaptable to new experiences and skills
- Always looking for new challenges
Accomplishments
- Achieved a 4.5 star store performance by introducing 'Art of Selling' framework in coaching consultants for meeting KPI.
- Supervised team of 15 staff members to a successful tenure in store performance.
- Top Member of the Quarter in the VIC East region by upholding store reputation and excelling in sales performance in 2022.
- First team member of the VIC East region to reach $10k in Accessory Sales (SPS) in October 2022.
Certification
- Responsible Service of Alcohol Certificate (RSA) - 2018
- Certificate from the National Society of High School Scholars - 2017
Availability
Immediate for all days including weekends
Volunteer Experience
- IYE Program, 2024, IGEN Foundation, Development program that equips young entrepreneurs with the tools and knowledge to validate business ideas.
- Head Coach, 2017, Brentwood Secondary College, Volunteered as head coach for the 2016-17 Intermediate basketball team, which advanced to the regional high school basketball competition.
- Work Experience, 2015, Glen Waverley South Primary School, Assisting the primary teachers in monitoring the learning and progress of grade 4 primary school students.
References
- FIONA HUYNH, Manager, Telstra, 0447 442 442
- SAM PENG, Store Manager, JJ Digital Technologies, 0466 526 668
D.O.B.
30/12/1999
Timeline
Assitant Store Manager
Telstra
03.2022 - Current
Customer Service and Sales Consultant
Telstra
04.2020 - 03.2022
Bachelor's Degree of Psychological Science -
Deakin University
Victorian Certificate of Education (VCE) -
Brentwood Secondary College
Scholastic Aptitude Test (SAT) -
College Board
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