Summary
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
SalesManager
KEITH MULLINS

KEITH MULLINS

Business Development Manager
Bayswater,Australian

Summary

Determined Sales Development Manager 25 years of hands-on experience directing sales departments in Logistical security services. Expertise in sales management, project development and forecasting. Proficient in Salesforce coupled with proven track record of consistently exceeding performance objectives. Inspiring manager with extensive experience in the cash and valuable products security industries 25 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Work History

Manager of Business Development and Sales

Prosegur
Melbourne, Victoria
06.2010 - 12.2020
  • Created and maintained relationships with key clients, partners, vendors, and industry professionals.
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
  • Security Audits
  • Customer onboarding and one site training
  • relationships management, clinical processes and infrastructure
  • Conducted market research to analyze competitor trends in order to gain a competitive advantage.
  • new product delivery

Sales and Customer Service Manager

United Technologies Corporation
North Perth, Western Australia
01.2007 - 06.2010
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Business development, onboarding clients
  • sales implementation, customer training
  • Security Audits
  • Cash Room audits

Manager Customer Services

Chubb Security
North Perth, Western Australia
01.2000 - 03.2006
  • Conducted regular staff training sessions on customer service policies and best practices.
  • Developed strategies for improving customer service processes and procedures.
  • Provided guidance and support to customer service representatives.
  • Gathered customer feedback and monitored satisfaction levels.
  • Sales and direct marketing,
  • Business development, new product integrations
  • Security audits, fire arms management
  • on road security assessments
  • Handled escalated customer inquiries, complaints, and disputes in a timely manner.

Manager Customer Services

Brambles Armoured
North Perth, Western Australia
12.1988 - 12.2000
  • Provided guidance and support to customer service representatives.
  • Developed strategies for improving customer service processes and procedures.
  • Gathered customer feedback and monitored satisfaction levels.
  • Conducted regular staff training sessions on customer service policies and best practices.
  • Sales development and customer onboarding
  • Direct Sales and service implementation
  • Handled escalated customer inquiries, complaints, and disputes in a timely manner.
  • Security Audits
  • Cash Room Audits

Education

BBA - Business Studies

Western Australian Institue of Techonlogy
Perth, WA
11.1987

Skills

  • Trend Analysis
  • Marketing trends and Support
  • Customer information and product delivery
  • Customer identification
  • Campaign Development
  • Security processes
  • Security Audits both cash room and personnel
  • Review of contracts
  • B to B sales
  • Sales presentations
  • Trained in consumer marketing
  • Direct sales
  • Accomplished manager
  • Coaching and mentoring
  • Account management
  • New Business Development
  • Territory Management
  • Business development and planning
  • Sales Reporting
  • Analytical problem solver

Accomplishments

  • Enacted a highly effective program that significantly impacted efficiency and improved operations.
  • Improved delivery of Product and Services by incrementing processes, realizing overall increase in customer satisfaction and cost efficiency.
  • Developed relationships with multiple new clients and typically exceeded sales goals.
  • excellent one on one communications and identifying time lines and decision makers
  • Organized the Bankwest cash in transit to metropolitan and country branches and ATM network saervices

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Manager of Business Development and Sales

Prosegur
06.2010 - 12.2020

Sales and Customer Service Manager

United Technologies Corporation
01.2007 - 06.2010

Manager Customer Services

Chubb Security
01.2000 - 03.2006

Manager Customer Services

Brambles Armoured
12.1988 - 12.2000

BBA - Business Studies

Western Australian Institue of Techonlogy

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KEITH MULLINSBusiness Development Manager